Key Account Manager

1 week ago

Sydney, Australia FCM Full time

**Job no**: 515503

**Brand**: FCM

**Work type**: Full time

**Location**: New South Wales

**Categories**: Events & Production, Corporate & Group Travel, Business Development

**About the Opportunity**

FCM Meetings and Events is looking for a natural relationship builder and proactive nurturer to join the Meetings and Events team as a Key Account Manager.

At FCM Meetings and Events we have an elevated focus on strategy, content and technology. We are leaner, more agile. And it’s all backed by the global strength and security of Flight Centre Travel Group’s (FCTG) flagship corporate travel brand FCM Travel.

When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.

The primary focus of this role is to grow and retain business within our existing customer base across Small Meetings, Group Travel and Virtual/Hybrid/Live Event Management including event production, digital and creative services, incentives and reward and recognition at a profitable level for the company.

This role is based in Sydney.

**Responsibilities**
- To grow and retain new business at a profitable level from our top tier existing customers
- To develop new relationships and create new opportunities across all FCM Meeting and Events services
- Ensure sales/account management activity results in high conversion rates, leading to more opportunities
- Ensure that in all pitch responses the brand standards, CVP (Customer Value Proposition) and market proposition are clear and compelling, and responses are complete and timely
- To communicate and collaborate with FCM including FCM Meetings and Events team members on winning sales strategies and on any key changes within existing clients' business or industry
- To develop and maintain a comprehensive client service plan to ensure that each client has a planned and effective account management strategy
- Leverage networks within FCTG to assist with value creation within our customer base
- Participate in the available training opportunities

**About You**
- Demonstrated account management skills in the same or a similar role
- Demonstrated customer service experience
- Event management course and/or relevant industry experience
- MICE product experience in key regions
- A knowledge of all relevant MICE suppliers
- Tertiary qualification in Business or related field desirable

**About the Benefits**
- Generous remuneration structure (OTE $120 k + super)
- Travel discounts, in-house financial and health services, access to internal 24/7 gym
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Fun, flexible and inclusive work environment
- Proud Corporate Social Responsibility platform

If you have the desire to be successful and achieve key business objectives with FCM Meetings and Events, APPLY NOW

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