Customer Service Officer

2 weeks ago

Brisbane, Australia Queensland Government Full time

Key Outcomes and Accountabilities
**The aim of this role is to**:
Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
Interpret and assist with matters relating to the delivery of QBCC's services. These services include:
Home Warranty Scheme
Contractor compliance
Building dispute management
General Enquires
Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.
Provide exceptional customer service to all staff of the Commission and external customers and displaying resilience when engaging with challenging customers.
Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
**How to apply**:
Simply submit your resume include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
A cover letter is not required. At the time of applying, a second window will pop up with a questionnaire (maximum 500 words per question) to complete, your answers will assist the panel with shortlisting. We look forward to hearing from you
**Please note**: Flexible work arrangements will be available after 6 months from commencement.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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