Customer Service Officer

3 days ago

Brisbane, Australia Queensland Government Full time

**Join Our Dynamic & Dedicated Team as a Customer Support Officer for Electrical Safety in Queensland

Are you someone who excels at assisting others, appreciates diversity in your daily tasks, and enjoys being part of a supportive and dynamic team? If so, we would love to hear from you

We're on the lookout for a Customer Support Officer (officially known as a Customer Administration Officer) to join our Electrical Safety Office's Equipment Safety team.

You'll be the friendly face (and voice) that guides industry through manufacturing, importing and selling electrical goods into Australia (the Electrical Equipment Safety System - EESS). Additionally, you will ensure the seamless operation of activities behind the scenes.

Why You'll Love It Here

Supportive, close-knit team where everyone has your back
A hybrid work opportunity based at Fortitude Valley (with flexibility)
Opportunities to grow your skills and develop professionally
A role where your work makes a real difference to customer satisfaction and safety

What You'll Be Doing

Keep client records accurate and up-to-date, and maintain data in line with standards and legislation
Help coordinate appointments, meetings and travel for the team - you'll be the organiser extraordinaire
Collaborate across the organisation to provide efficient support services
Stay up to date on Electrical Safety Office services so you can confidently provide accurate information to clients
Contribute to a workplace culture that values equity, inclusion, and diversity

Who We're Looking For

We're after someone with:
At least 2 years of experience in customer service, admin or a similar role
Strong organisational skills - you love ticking things off your to-do list
Excellent communication - both written and verbal
A proactive mindset with the ability to work independently and meet deadlines
Confidence using computer systems and juggling multiple admin tasks
A warm, respectful and customer-focused attitude

How to Apply

Please submit your resume and;
This role suits someone who is a proactive 'go-getter' and can navigate complexity with confidence. Share a time when you stepped up or went above and
beyond to drive something forward or make things happen.
Explain what attracted you to this role and why you're interested in supporting the Equipment safety team. Reflect on how this aligns with your values, experience and career goals.

Need help with adjustments or have questions about the role? Just reach out - we're here to support you.

This is more than just a job - it's a chance to be part of a team that's making Queensland safer, one customer at a time. We can't wait to welcome you aboard

Applications to remain current for 12 months.

Job Ad Reference: QLD/650314/25

Closing Date: Wednesday, 6th August 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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