Customer Services Officer

4 days ago

Brisbane, Australia Inserve Australia Limited Full time

**Customer Service Officer**
- Exciting opportunity to be a part of a high performing Customer Service team
- Permanent full-time role
- $52,000 plus super

**The Company**

Construct Services is Australia’s trusted national insurance claims management and property repair company, providing solutions for insurers, underwriting agencies, loss adjusters, insurance brokers and third-party claims administrators. We’ve earned a reputation for delivering high quality property repair services to the insurance industry for more than 30 years and we’ve successfully repaired more than 360,000 homes and business.

We’re different to other builders because we're insurance repair specialists and we look after people, not just claims.

Our Head Office is in Wangara WA, and we cover all states and territories and offer a 24-7 emergency make safe service; domestic, commercial and strata repairs; specialist major and complex claims and catastrophe response services.

**The role**

The role of a customer service officer within the Customer Service Team means you’ll be a part of the day shift within a 24/7 department. Extensive training is provided for the first three months, then ongoing as required.

You’ll be trained how to co-ordinate emergency repairs for our customers and clients, liaise with all stake holders of an insurance claim, data entry processing on our internal systems and external client portals and how/when to escalate complex issues through to relevant team members.

**Skills, and experience**
- Australian residency
- Excellent written and verbal communication skills
- Positive and confident attitude with high focus on customer service and ability to sustain positive working relationships.
- Reliable and proactive work ethic.
- Courteous, respectful, and empathetic.
- Refined time management and organisational skills.
- Desirable is experience in Insurance repairs and/or within the construction industry and an understanding of building construction and methodology. Also desirable is experience in the use of Ensureflow software and Microsoft Office 365

**Key Selection Criteria**
- Australian residency and the legal right to work in Australia
- Highlighted examples of your experience with customer service and how you sustain positive working relationships.
- Examples of your time management and organisational skills
- Outline of problem solving and dispute resolution skills
- Examples of being reliable and proactive without supervision

**What’s on offer**
- A diverse team with a supportive and positive culture.
- Comprehensive training in all aspects of the role is provided.
- Flexible working conditions.
- A fantastic opportunity to join a well - known Australian insurance claims management brand and to work in a highly motivated and successful Customer Service Team.

**How to apply**
Does this sound like you? Please click the ‘Apply’ button below. Please attach a cover letter addressing the above Key Selection Criteria and a resume for our consideration. For a confidential discussion about the position please contact Lotana Robati on 0406 195 144.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

COVID-19 considerations:
The company is taking all necessary COVID-19 precautions, however this role is full time work from home.

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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