Operation Support Manager

2 weeks ago

Bankstown, Australia Bankstown Sports Club Full time

We are looking for a Passionate and Dedicated Operational Support Manager to join our Team
About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
The Group operates seven clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About the Role
Here at Bankstown Sports Club, our Operational Support Managers are not just managers on the floor, professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of operations during trade, but also have the empowerment to voice proactive strategies to better employees and customers.
We are seeking a natural leader who is motivated and passionate to join the day-to-day management team at Bankstown Sports Club. Reporting to the Operations Manager, you will take charge in ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.
**Key Responsibilities**:

- Creating a work environment that promotes teamwork and recognition
- Ensure the provision of customer service excellence to members and guests
- Managing and leading the efficient and effective running of the club
- Leading, developing and motivating staff
- Performance management
- Ensure compliance with Federal, State & Local laws and regulations
- Manage compliance with RSA and RCG on the premises
- Work Health & Safety responsibilities
- Handle all escalated customer queries and complaints

About You
- We are seeking an individual who thrives in a fast-paced environment with the following:

- Previous management experience, preferably in hospitality
- A passionate for delivering excellent customer service
- A willingness to build long-term relationships with customers
- Impeccable grooming, presentation and communication skills
- Demonstrable ability to work both independently and in a team environment
- Flexibility to work a rotating roster, as this department operates 24 hours a day

Why do you want this role?
- Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
- Join a supportive and modern team built on teamwork, empowerment of others and transparency
- Parking - free, secure underground car parking (plus a discount on car washes)
- Daily Meal Allowance to be used in venue on delicious meals and beverages
- Additional Wellbeing Leave each year on top of all other accruals
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

How to Apply
Please submit a resume and along with an optional cover letter outlining your suitability for the role matched against the responsibilities and essential skills and qualifications contained in the position description.

  • Operations Support Manager

    6 days ago

    Bankstown, Australia Bankstown Sports Club Full time

    We are looking for a Passionate and Dedicated Operations Support Manager to join our growing Team! Here at Bankstown Sports Club, our Operations Support Managers are not just managers on the floor, professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of...

  • Operation Support Manager

    8 hours ago

    Bankstown, Australia Bankstown Sports Club Full time

    About Bankstown Sports Club Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 150,000, employing over 520 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with...

  • Operation Support Manager

    2 days ago

    Bankstown, Australia Bankstown Sports Full time

    About Us Bankstown Sports is one of NSW's largest and leading reputable clubs and is a proud supporter of the local community. Members and patrons are drawn to our club; as they enjoy a great atmosphere, excellent dining options and exceptional service. Some of the main features of Bankstown Sports Club include weekly entertainment, a wide variety of...

  • Trainee Operational Support Manager

    2 weeks ago

    Bankstown, Australia Bankstown Sports Club Full time

    We currently have a unique opportunity for a professional and experienced Leader to take the next step in their career in the role of Trainee Operational Support Manager. In this role the successful applicant will be provided with extensive training in how to effectively manage the daily operations of a large club. This is a busy, hands-on role that may see...

  • Operations Manager

    6 days ago

    Bankstown, Australia eStore Logistics Full time

    Lead and develop high performing teams - Competitive Salary, team recognition days and EAP - Career Development and pathway to DC Management As an equal opportunity employer, e-Store is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated. **Who...

  • Operations Manager

    2 weeks ago

    Bankstown, Australia Nepean Building and Infrastructure Full time

    **About Us** NEPEAN Building & Infrastructure (a division of NEPEAN) represents iconic brands - Galintel®, Weldlok® and Galserv® which services industries across Civil, Architectural, Mining, Construction and Galvanising. Galserv has provided Hot-Dip Galvanising services in Sydney since 1963 and is currently one of the largest Hot-Dip Galvanisers in...

  • Operational Excellence Manager

    2 days ago

    Bankstown, Australia Quickstep Full time

    We are searching for an experienced Operational Excellence Manager to lead our Quality, Continuous Improvement, EHS and Corporate Sustainability teams and deliver initiatives across the Group for the achievement of strategic objectives. This position will support the functional lines by fostering efficient operational management and drive continuous...

  • Aviation Operations Manager

    6 days ago

    Bankstown, Australia Aeria Management Group Full time $120,000 - $180,000 per year

    Are you an experienced aviation leader ready to take the next step in your career? Join Aeria Management Group (AMG), the operator of Bankstown and Camden Airports—NSW's leading general aviation and recreation airports. We're seeking a dynamicAviation Operations Managerto lead our daily aviation operations, drive excellence, and help shape the future of...

  • Clinical and Operations Manager

    6 days ago

    Bankstown, Australia Flourish Australia Full time $106,000 - $136,000 per year

    headspace Bankstown has an exciting opportunity for a motivated and experienced Clinical and Operations Manager to oversee our establishedteamThe position available is:Full-time (76 hours per fortnight)Working Monday to FridayBased in BankstownAttractive remuneration package from $106k - $136k p.a. (commensurate with experience) + 12% Super + Salary...

  • Clinical & Operations Manager - headspace

    6 days ago

    Bankstown, Australia Flourish Australia Full time $106,000 - $136,000 per year

    headspace Bankstown has an exciting opportunity for a motivated and experienced Clinical and Operations Manager to oversee our established teamThe position available is:Full-time (76 hours per fortnight)Working Monday to FridayBased in BankstownAttractive remuneration package from $106k - $136k p.a. (commensurate with experience) + 12% Super + Salary...