Technical Specialist

2 days ago

Brisbane, Australia Queensland Government Full time

The primary accountabilities of the Technical Specialist Role are:

- coordinate the delivery of client focused OIT support including the coordination and management of incidents, problem management, user access and training services
- develop and implement contemporary service delivery processes to effect quality help desk, desktop support, user access administration and training services including the development of policies, procedures and manuals
- investigate options for improvements in customer service through process changes and technology adoption
- communicate with business customers on system planned maintenance activities and unplanned outages
- implement controls and processes to manage, monitor and audit user access security permissions for the Agency's network and systems
- manage the Agency's IT support through an IT Help Desk which assists management and staff to make the best use of the Agency's ICT environment
- oversee the technical support, development and management of Agency computing and network access
- engage with vendors, business units and management to develop successful working relationships that contribute the effectiveness of the Service Centre environment
- ensure staff employed within QCS comply with policies and procedures relevant to the acceptable use of IT facilities
- manage the provision of an environment which supports a geographically dispersed client group across Queensland managed centrally within a secure IT environment
- perform human resource functions associated with the management of a high performing IT service provision team focused on delivery optimal outcomes.
- perform other duties as required to meet departmental priorities.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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