Technical Specialist

About the Role

We're looking for a passionate and technically skilled individual to join our Digital & Marketing team as a Technical Specialist in Retail Banking. In this role, you'll be instrumental in designing, developing, and supporting digital onboarding solutions that drive customer acquisition.

You'll work across platforms like Temenos Journey Manager (TJM), iApply, and Dynamics 365 – Customer Insights Journeys (CIJ), collaborating with cross-functional teams to deliver robust, scalable, and high-performing applications.

Your day-to-day will involve technical development, troubleshooting, testing support, and managing code releases. You'll also contribute to continuous improvement initiatives and ensure our onboarding platforms remain stable, efficient, and customer focused.

About you

You're a curious and proactive problem-solver with a strong technical foundation and a passion for digital innovation. You bring:

• Proficiency in JavaScript, HTML, CSS, Groovy, and Java.
• Experience supporting digital products and applications, ideally within banking or financial services.
• Familiarity with TJM, iApply, and Dynamics 365 CIJ or similar platforms.
• A knack for troubleshooting complex issues and delivering effective solutions.
• Strong collaboration skills and the ability to communicate technical concepts clearly to non-technical stakeholders.
• A commitment to continuous learning and technical excellence.

Bonus points if you have experience in customer onboarding journeys, Agile methodologies, DevOps practices, or a background in Business or IT.

If the above sounds like you, we would love to hear from you

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement- Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to Apply

To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Job Reference: BOQ05246