Customer Relations Officer

3 days ago

Rowville, Australia Zinfra Full time

Work / life balance focusing on you and your family + additional annual leave options
- Paid primary & secondary parental leave & well-being/family support benefits

**Customer Relations Officer**

**About Us**

Zinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners, our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.

**Benefits**
- ** Leisure/Travel** - Car hire and purchase two week’s extra annual leave per year
- ** Community** - Volunteering leave and salary sacrifice/workplace giving
- ** Health & Wellbeing** - Salary continuance/insurance, paid parental leave (14 weeks primary carer), private health insurance, fitness and optical discounts, employee assistance program, flu vaccinations and wellbeing grants, along with taking advantage of our supporting families policy
- ** Technology** - Discounts on Office 365, computer equipment, Samsung and Bluetooth
- ** Drive and commute** - Novated leasing, car parking and vehicle discounts

Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace by Family Friendly Workplaces.

**About the role**:
The main purpose of this role is to act as the escalation point of contact for United Energy customers regarding complaints, enquires, issues and compliments relating to services provided by Zinfra field and technical crews.

**Your role will also include**:

- Developing a good working relationship with Zinfra responsible persons.
- Building and maintaining a good working relationship with the UE customers.
- Investigating, negotiating and resolving customer complaints.
- Managing and defusing escalating issues, negotiate an outcome to the satisfaction of the key stakeholders.
- Responding to customers in a timely manner driven by KPI measures.
- Monitoring complaint trends and patterns.
- Engaging different Zinfra operational delivery team to assist in complaint resolution.
- Track and report KPI's relating to customer complaints resolution time.
- Assess and improve business performance driven from complaint recurrence.

**About you**:

- Effective communicator with the ability to problem solve enquiries where appropriate.
- Ability to build and maintain professional relationships with colleagues and customers.
- Confident and influential communicator with strong negotiation skills.
- Good operational and organisational skills with high levels of attention to detail.
- Knowledge of construction, operation and maintenance of the distribution system and key issues.
- Proficient in the use of Microsoft Office Outlook, Word and Excel.
- Previous SAP experience (desired but not required).
- Good communication - Oral & Written.

**Recruitment Process**:
During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police and work entitlements checks.

**Diversity and Inclusion**

When you join Zinfra, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women’s Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people.

Video
- Health insurance

  • Customer Relation

    18 hours ago

    Rowville, Australia O'Brien Electrical and Plumbing Full time

    Join an industry-leading and reputable organization - Work with a dynamic and supportive team - Benefit from career opportunities **O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry. The position is varied, so you will never be bored, yet clearly defined so you will know...

  • Customer Relation

    2 weeks ago

    Rowville, Victoria, Australia O'Brien Glass Industries Full time $45,000 - $65,000 per year

    Join an industry-leading and reputable organizationWork with a dynamic and supportive teamBenefit from career opportunitiesO'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role. We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent...

  • Customer Service Officer

    4 days ago

    Rowville, Australia Stegbar Full time

    **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With our people's safety and development, our work environment's key priority is to provide a supportive, professional, welcoming environment for employees to develop to their full potential. **About our...

  • Trainee Customer Service Officer

    2 weeks ago

    Rowville, Australia VENTORA Group Full time

    **About Us** With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are...

  • Customer Service Representative

    6 days ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time $45,000 - $60,000 per year

    Mini Contact Centre; Customer Service - Full Time - RowvilleSupporting a dynamic internal team with retail related enquiriesEntry level role with lots of support & trainingState of the art office with on site parking & top $$$Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville...

  • Customer Service Officer

    2 weeks ago

    Rowville, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading...

  • Office Admin Assistant

    6 days ago

    Rowville, Australia Japan Foods Trading Pty Ltd Full time

    **About us**: JFT Japan Foods Trading Pty. Ltd. is one of the oldest and largest Japanese food importers and distributors in Victoria, located in Rowville. We are looking for a Full-time Office Admin Assistant at our NEW modern office. If you have a passion and are looking for an opportunity to work in a dynamic and exciting environment, we encourage you to...

  • Logistics Officer

    1 week ago

    Rowville, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes. As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality...

  • Compliance Officer

    3 days ago

    Rowville, Australia VENTORA Group Full time

    With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to...

  • Customer Service

    6 days ago

    Rowville, Victoria, Australia Amare Safety Full time $60,000 - $90,000 per year

    Looking for a role where you can grow, feel valued, and enjoy what you do?Join a relaxed, friendly team in a business that's here for the long run.What's in it for you?This role is perfect for someone who wants to build their career in the PPE and safety industry or for someone seeking a stable, local position with a supportive team and steady hours. You'll...