Customer Relation
3 days ago
- Join an industry-leading and reputable organization
- Work with a dynamic and supportive team
- Benefit from career opportunities
O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role. We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent office administrator.
O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals in the electrical industry.
The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.
PRIMARY PURPOSE
Assist in bringing in more business by communicating with new and existing customers
Efficient management of inbound calls and outbound customer surveys and debt collection
Be the glue between operational performance and marketing through customer service follow-up activity.
GENERAL FUNCTIONS AND TASKS
- Respond to all inbound calls and inquiries for jobs.
- Support improving stock accuracy and warranties
- Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
- Chase overdue debtors
- Follow up sent quotes
- Ask for any opportunities for existing customers
- appointment set for new clients, service/ solar/ construction
- Online marketing Linked in, Social media
- Customer segmenting for email outs
- Customer follow up calls/ surveys
- Calls regarding tenders
- Assisting in tenders
- Assist with marketing
- Existing Customer relations mining
- BNI meetings
- Trade shows
- Ensure maximum office discretion and confidentiality at all times
KEY CONTACTS
Internal with all O'Brien Rowville people in relation to all operations, office and admin functions, etc.
External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments
KNOWLEDGE AND EXPERIENCE
Requires sound operations and administrative ability
High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel
Relevant qualifications ie Operations, Sales, and Administration preferred but not essential
A strong and professional work ethic.
A professional and friendly approach.
A proactive attitude.
MEASURE OF RESULTS
Debtors are kept up to date
Jobe coming in from the referral channel
Jobs coming in from social media
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O'Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.
-
Fleet Manager
3 days ago
Rowville, Victoria, Australia Solar Turbines Full time $120,000 - $180,000 per yearCareer Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Rowville, Victoria, Australia KUKA Robotics Australia Pty Ltd Full time $80,000 - $120,000 per yearAbout the role KUKA Robotics Australia, a leading provider of industrial automation solutions, is seeking a highly motivated and technically proficient Technical Sales Engineer to join our dynamic team in Rowville, Victoria. In this full-time role, you will be responsible for driving sales of our state-of-the-art robotics and automation systems, ensuring...
-
Bookings Coordinator
3 days ago
Rowville, Victoria, Australia Woods & Co Full timeWoods & Co Recruitment have partnered with a leading provider of premium automotive electronic accessories and installation services, supplying solutions to dealerships and the wider automotive industry. Known for their fast-paced, dedicated team and strong culture, they specialise in the installation of vehicle technology, from reverse cameras and parking...
-
Pool service technician/pool equipment install
2 weeks ago
Rowville, Victoria, Australia Hawthorn Pools PTY LTD Full time $60,000 - $80,000 per yearWe are looking for someone who wants to join a small, family based team with our business servicing pools & spas in the metro Melbourne area. Our specialty is pool service & maintenance with a particular focus on pool heating and automation.As part of our team, you will undertake the following:pool servicing and maintenance in and around metropolitan...
-
Demand Planner
2 weeks ago
Rowville, Victoria, Australia Six Degrees Executive Pty Ltd Full time $90,000 - $120,000 per yearAbout the company:Our client is a family-owned business that has grown into a leading supplier of professional-grade tools and equipment across trade, industrial, and retail markets. With decades of experience, they're known for quality, innovation, and strong customer partnerships. Their products are designed locally with input from tradespeople and...
-
Credit Administration Officer
1 week ago
Rowville, Victoria, Australia GPC Asia Pacific Full time $60,000 - $80,000 per yearModern office with free parking located at Rowville, VICFixed Term 6 monthsFriendly and support team environmentGreat opportunity to join the Accounts Receivable team as the National Accounts Credit Administrator.The RoleYou will contribute to the profitability, growth and return on investment of GPC Asia Pacific by working with high volume large dollar...
-
Credit Administration Officer
3 days ago
Rowville, Victoria, Australia Genuine Parts Company Full time $60,000 - $80,000 per yearModern office with free parking located at Rowville, VICFixed Term 6 monthsFriendly and support team environmentGreat opportunity to join the Accounts Receivable team as the National Accounts Credit Administrator.The RoleYou will contribute to the profitability, growth and return on investment of GPC Asia Pacific by working with high volume large dollar...
-
Graduate Software Engineer
6 days ago
Rowville, Victoria, Australia ARRB Systems Full time $60,000 - $80,000 per yearAt ARRB Systems, we believe together we can change the face of pavement management and help our customers make better, more well-informed decisions about their road network. With experience that's been hard-earned over decades, we seek to combine machine intelligence with human intelligence, to deliver incredible value and ultimately make roads safer.We do...
-
Accounts Receivable Coordinator
6 days ago
Rowville, Victoria, Australia Pinnacle Hire Full time $60,000 - $80,000 per yearWho We Are:Pinnacle Hire is a dynamic hire business dedicated to delivering advanced dewatering, pumping, and water treatment solutions across Australia's Infrastructure, Civil Construction, Mining, and Quarry sectors. Our expert team is committed to providing rapid response and superior expertise, ensuring our customers have access to the most suitable...
-
Sales Specialist, Medical Devices
3 days ago
Rowville, Victoria, Australia Arjo Full time $80,000 - $120,000 per yearEmpowering careers at ARJOAt Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?This could be your opportunity to begin a challenging and rewarding career in a...