Customer Relation

6 days ago

Rowville, Australia O'Brien Electrical and Plumbing Full time

Join an industry-leading and reputable organization
- Work with a dynamic and supportive team
- Benefit from career opportunities

**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry.

The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.

**PRIMARY PURPOSE**

Assist in bringing in more business by communicating with new and existing customers

Efficient management of inbound calls and outbound customer surveys and debt collection

Be the glue between operational performance and marketing through customer service follow-up activity.

**GENERAL FUNCTIONS AND TASKS**
- Respond to all inbound calls and inquiries for jobs.
- Support improving stock accuracy and warranties
- Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
- Chase overdue debtors
- Follow up sent quotes
- Ask for any opportunities for existing customers
- appointment set for new clients, service/ solar/ construction
- Online marketing Linked in, Social media
- Customer follow up calls/ surveys
- Calls regarding tenders
- Assisting in tenders
- Assist with marketing
- Existing Customer relations mining
- BNI meetings
- Trade shows
- Ensure maximum office discretion and confidentiality at all times

**KEY CONTACTS**

Internal with all O’Brien Rowville people in relation to all operations, office and admin functions, etc.

External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments

**KNOWLEDGE AND EXPERIENCE**

Requires sound operations and administrative ability

High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel

Relevant qualifications ie Operations, Sales, and Administration preferred but not essential

A strong and professional work ethic.

A professional and friendly approach.

A proactive attitude.

**MEASURE OF RESULTS**

Debtors are kept up to date

Jobe coming in from the referral channel

Jobs coming in from social media

We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.

  • Employee Relations Advisor

    2 weeks ago

    Rowville, Australia GPC Asia Pacific Full time

    **_Work closely with Managers & Team Members to deliver HR advice and support across our business. _**Join GPC Asia Pacific in this newly created Employee Relations Advisor position.** **Some of the reasons we love working at GPC**: - Part of a global organisation, yet you feel part of a family - Flexible working arrangements - Successful, stable, growing...

  • Customer Service Officer

    1 week ago

    Rowville, Australia Page Personnel Full time

    Full time Role - Supportive and Friendly Work Environment **About Our Client**: Our client is a globally recognised industry leader in the industrial and manufacturing space. The customer service team consists of individuals who value trust, collaboration and hard work. Our client offers a supportive, growth-mindset environment that encourages individuals...

  • Customer Service Representative

    1 week ago

    Rowville, Australia IMI Australia Full time

    **Worldwide Market Leader**: - ** Rowville Location**: - ** Opportunity to earn up to 68% of your annual base salary**: - ** Job Security & Comprehensive training**: - ** Great team environment**: - ** No weekend work** **About Us** Norgren, part of IMI plc, has a proud history and proven track record of creating innovative engineering solutions in...

  • Customer Service Representative

    1 week ago

    Rowville, Australia GPC Asia Pacific (APAC) Full time

    Supporting a dynamic internal team with retail related enquiries - Entry level role with lots of support & training - State of the art office with on site parking & top $$$ - Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri._ We have a new position that forms an...

  • Mini Contact Centre; Customer Service

    2 weeks ago

    Rowville, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. **Two...

  • Customer Service Representative

    6 days ago

    Rowville, Australia GPC Asia Pacific (APAC) Full time

    Mini Contact Centre; Customer Service - Full Time - Rowville - Supporting a dynamic internal team with retail related enquiries - Entry level role with lots of support & training - State of the art office with on site parking & top $$$ - Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops....

  • Recruitment Specialist

    2 weeks ago

    Rowville, Australia O'Brien Electrical and Plumbing Full time

    **O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry. The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly. **GENERAL FUNCTIONS AND TASKS** - Respond to all inbound calls and...

  • Cleaning Services Supervisor

    1 week ago

    Rowville, Australia Assetlink Full time

    About Assetlink: We pride ourselves on our culture - The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working...

  • Cleaning Services Manager

    2 days ago

    Rowville, Australia Assetlink Full time

    **Introduction**: **Assetlink’s Purpose**: Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and...

  • Store Supervisor

    1 week ago

    Rowville, Australia Daniels Donuts Full time

    *Job description* At Daniel's nuts when you enter our s res you c - ot help but smile as you po - r the wall of - lourful, mouth - ering delicacies in t of you. - Supervisor role is pivotal to suppo - ng the Store Manager and representing our b - d directly to customers. Yo will be supported b - n amazing team of do connoisseur's! This is - You will...