Customer Relation

2 days ago

Rowville, Australia O'Brien Electrical and Plumbing Full time

Join an industry-leading and reputable organization
- Work with a dynamic and supportive team
- Benefit from career opportunities

**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry.

The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.

**PRIMARY PURPOSE**

Assist in bringing in more business by communicating with new and existing customers

Efficient management of inbound calls and outbound customer surveys and debt collection

Be the glue between operational performance and marketing through customer service follow-up activity.

**GENERAL FUNCTIONS AND TASKS**
- Respond to all inbound calls and inquiries for jobs.
- Support improving stock accuracy and warranties
- Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
- Chase overdue debtors
- Follow up sent quotes
- Ask for any opportunities for existing customers
- appointment set for new clients, service/ solar/ construction
- Online marketing Linked in, Social media
- Customer follow up calls/ surveys
- Calls regarding tenders
- Assisting in tenders
- Assist with marketing
- Existing Customer relations mining
- BNI meetings
- Trade shows
- Ensure maximum office discretion and confidentiality at all times

**KEY CONTACTS**

Internal with all O’Brien Rowville people in relation to all operations, office and admin functions, etc.

External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments

**KNOWLEDGE AND EXPERIENCE**

Requires sound operations and administrative ability

High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel

Relevant qualifications ie Operations, Sales, and Administration preferred but not essential

A strong and professional work ethic.

A professional and friendly approach.

A proactive attitude.

**MEASURE OF RESULTS**

Debtors are kept up to date

Jobe coming in from the referral channel

Jobs coming in from social media

We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.

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