
Customer Relation
5 days ago
Join an industry-leading and reputable organization
- Work with a dynamic and supportive team
- Benefit from career opportunities
**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry.
The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.
**PRIMARY PURPOSE**
Assist in bringing in more business by communicating with new and existing customers
Efficient management of inbound calls and outbound customer surveys and debt collection
Be the glue between operational performance and marketing through customer service follow-up activity.
**GENERAL FUNCTIONS AND TASKS**
- Respond to all inbound calls and inquiries for jobs.
- Support improving stock accuracy and warranties
- Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
- Chase overdue debtors
- Follow up sent quotes
- Ask for any opportunities for existing customers
- appointment set for new clients, service/ solar/ construction
- Online marketing Linked in, Social media
- Customer follow up calls/ surveys
- Calls regarding tenders
- Assisting in tenders
- Assist with marketing
- Existing Customer relations mining
- BNI meetings
- Trade shows
- Ensure maximum office discretion and confidentiality at all times
**KEY CONTACTS**
Internal with all O’Brien Rowville people in relation to all operations, office and admin functions, etc.
External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments
**KNOWLEDGE AND EXPERIENCE**
Requires sound operations and administrative ability
High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel
Relevant qualifications ie Operations, Sales, and Administration preferred but not essential
A strong and professional work ethic.
A professional and friendly approach.
A proactive attitude.
**MEASURE OF RESULTS**
Debtors are kept up to date
Jobe coming in from the referral channel
Jobs coming in from social media
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.
-
Employee Relations Advisor
2 weeks ago
Rowville, Australia GPC Asia Pacific Full time**_Work closely with Managers & Team Members to deliver HR advice and support across our business. _**Join GPC Asia Pacific in this newly created Employee Relations Advisor position.** **Some of the reasons we love working at GPC**: - Part of a global organisation, yet you feel part of a family - Flexible working arrangements - Successful, stable, growing...
-
Customer Service Officer
7 days ago
Rowville, Australia Page Personnel Full timeFull time Role - Supportive and Friendly Work Environment **About Our Client**: Our client is a globally recognised industry leader in the industrial and manufacturing space. The customer service team consists of individuals who value trust, collaboration and hard work. Our client offers a supportive, growth-mindset environment that encourages individuals...
-
Customer Service Representative
1 week ago
Rowville, Australia IMI Australia Full time**Worldwide Market Leader**: - ** Rowville Location**: - ** Opportunity to earn up to 68% of your annual base salary**: - ** Job Security & Comprehensive training**: - ** Great team environment**: - ** No weekend work** **About Us** Norgren, part of IMI plc, has a proud history and proven track record of creating innovative engineering solutions in...
-
Customer Service Representative
7 days ago
Rowville, Australia GPC Asia Pacific (APAC) Full timeSupporting a dynamic internal team with retail related enquiries - Entry level role with lots of support & training - State of the art office with on site parking & top $$$ - Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri._ We have a new position that forms an...
-
Mini Contact Centre; Customer Service
2 weeks ago
Rowville, Australia GPC Asia Pacific Full time**Driven by Passion for 100 Years** **Repco** Australia is the largest reseller in the Australian automotive aftermarket, supplying automotive replacement parts and accessories, as well as automotive-related tools and equipment to trade and retail customers. Our network has over 300 stores nationally. We are an organisation where the values are embedded in...
-
Mini Contact Centre; Customer Service
2 weeks ago
Rowville, Australia GPC Asia Pacific Full time**Driven by Passion for 100 Years** We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. **Two...
-
Customer Service Representative
5 days ago
Rowville, Australia GPC Asia Pacific (APAC) Full timeMini Contact Centre; Customer Service - Full Time - Rowville - Supporting a dynamic internal team with retail related enquiries - Entry level role with lots of support & training - State of the art office with on site parking & top $$$ - Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops....
-
Recruitment Specialist
1 week ago
Rowville, Australia O'Brien Electrical and Plumbing Full time**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry. The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly. **GENERAL FUNCTIONS AND TASKS** - Respond to all inbound calls and...
-
Technical Claims Manager
2 weeks ago
Rowville, Australia Austcorp Executive Full timeLuxury Global Manufacturer - Competitive salary up to $100K + Super - Free onsite parking in Rowville Are you passionate about providing exceptional customer service and ensuring a seamless claims management process? Do you have a strong background in the timber / trades industry? Our client is seeking a highly skilled and motivated Technical Claims Manager...
-
Cleaning Services Supervisor
1 week ago
Rowville, Australia Assetlink Full timeAbout Assetlink: We pride ourselves on our culture - The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working...