Logistics Officer

**About our Organisation**

The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.

As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.

**About our Opportunity**

As a Logistics Officer and valued team member of our **Stegbar Showerscreens Rowville** branch, you will act as the liaison point between customers and Installers in the field to enable jobs to be scheduled in a timely and efficient manner. You will actively be apart of our professional and dynamic team providing an exceptional level of service to our internal and external customers by responding to enquiries, confirming installation bookings, troubleshooting solutions to improve the customer experience and to meet the requirements of the customer. This is a fast paced team environment, you will need to be confident with customer interactions and at times managing difficult conversations.

In addition, you’ll:

- schedule and allocate installation jobs to installers
- confirm installation dates via phone with customers
- work in partnership with customers, installers and internal personnel for any order related matters, provide support and resolve any issues as they arise
- general administration

**About You**

We’re looking for an agile team player who has the desire to contribute to a positive work environment, who has an infallible memory, methodical but able to be adaptable to any situation presented to them. You'll need to be pragmatic in your approach to providing quality customer service with capability of lateral thinking and be unaffected when resolving problems that arise. We're looking to leverage your experience in a similar role, preferably within the building and/or manufacturing industry.

You will have:

- conpetency in using Excel, ability to quickly gain competency with in-house CRM
- data entry skills with high attention to detail and accuracy
- ability to multi-task and prioritise multiple tasks
- enthusiasm to work in the rapidly changing and challenging environment
- ability to work calmly & efficiently in a high pressured environment with tight deadlines

**What's on Offer**
- early start and finish
- on-site secure parking
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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