Manager - Administration Services

About the role
The Manager Administration Services, Department of Medical Imaging Royal Brisbane and Women's Hospital (RBWH) and Surgical, Treatment and Rehabilitation Service (STARS) provides operational leadership and management for the Administration services which support patients to access safe, timely, patient focused and cost-effective care.
The role provides strategic direction, leadership, continuous improvement and coordination of Administration Services across RBWH and STARS, Metro North Hospital and Health Service. This includes providing expert administration advice on workflow design and RIS system support, human resource management, medical imaging billing and finance expertise, industrial relations and workforce change management.
This position will lead the Medical Imaging Services at the RBWH and STARS in the provision of a dynamic and client focused administration service which emphasises excellence in the client interface, administrative support for the clinical staff.
About you
- Respect - demonstrates interpersonal savvy, builds culturally responsible rapport and constructive relationships while acting with diplomacy and tact and communicates effectively to encourage open expression of ideas and interest, and manages conflict in line with target group needs and principles of natural justice
- Teamwork - collaborates effectively to gain trust, foster team interaction, maximise support and acknowledge the contribution of others. Demonstrated leadership by modelling and promoting professional competence, accountability and ethical behaviour and commitment to the vision and values of the organisation whilst leading organisational and cultural change as it impacts on staff and / or processes
- Compassion - identifies opportunities to build capacity to address consumer expectations, undertakes self
- reflection, considers ambiguity and modifies behaviour to proactively and constructively address risk, crises and change while exhibiting confidence and a positive attitude
- High Performance - cultivates innovation, is action oriented, drives results and supports Metro North's vision and purpose to exceed expectations of our patients and stakeholders. Capacity to work both autonomously and as a member of a team, ability to cope in a high-volume environment, and the ability to coordinate, prioritise and complete a number of different assignments of a complex nature within competing timeframes
- Integrity - applies the principles of sound and ethical decision making in addressing issues, supporting others, and monitoring and evaluating evidence and results, takes personal responsibility for decisions and the achievement of ideas to fruition despite expressed differences
- Leadership capability - A depth of administration skills enhanced by refined managerial skills and expertise
- Operational capability - A high level of knowledge, skills and expertise in their given area and ability to provide authoritative advice on administration standards and service delivery
- Workforce Management - Develop and deliver workforce management activities inclusive of professional developed and performance appraisal

Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging