Complaints Administrator

2 weeks ago

Brisbane, Australia Queensland Corrective Services Full time

**In this role you will**:

- Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities.
- Assist in the preparation of ministerial and other executive level correspondence, including composing and editing documents.
- Manage the group central mailbox and liaise, consult and negotiate with internal and external stakeholders as required to support the Complaints Assessment Unit's activities.
- Assist the Complaints Coordinator to extrapolate data from the case management registers and to prepare an analysis of progress and work-in-progress for weekly leadership meetings.
- Maintain the integrity and confidentiality of data and maintain case management system using spreadsheets and/or electronic databases.
- Assist in the completion of vetting requests for:

- employment checks;
- commissioner-level awards; and
- nominations for the Commissioner to nominate members of the QCS for consideration of awards available externally.
- Schedule, coordinate and provide secretariat services for various committees and/or meetings associated with the Complaints Assessment Unit.
- Maintain a high level of confidentiality and promote high standards of professionalism, ethical behaviour within the area of responsibility and across the Department generally.

**The essential requirements for this role are**:

- Demonstrated high level administration skills, including ability to use electronic management systems, databases, spreadsheets and other data management systems such as Mincor.
- Ability to analyse data and statistics and present in reports to demonstrate group work-in-progress status, progress and issue trends.
- Demonstrated interpersonal and written communication skills, including ability to work collaboratively with administration support internal to the Command and across QCS.
- Time management and organisational skills, including the ability to set priorities and manage multiple tasks in a time critical environment.
- High levels of ethics, integrity and understanding of the importance of maintaining privacy and confidentiality of sensitive matters managed by the workgroup.
- Fundamental understanding of systems, and ability to proactively identify improvements and work flexibly to implement changes.
- Understanding of the guidelines associated with public service codes of conduct, ethical practice, investigation standards and the governing legislation.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Incidents and Complaints Manager

    4 days ago

    Brisbane, Australia Apex Group Ltd Full time

    Incidents and Complaints Manager The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our...

  • Manager Privacy and Complaints

    1 day ago

    Brisbane, Australia Public Trust Office Full time

    As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee. Mandatory requirements - Relevant tertiary qualifications...

  • Manager Complaints Assessment

    7 days ago

    Brisbane, Australia Queensland Government Full time

    **The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and maintain...

  • Complaints Officer

    16 hours ago

    Brisbane, Queensland, Australia Kambu Health Full time

    Aboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in AustraliaA strong sense of community & inclusionA career that makes a differenceAt Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.Kambu Health stands as a proud...

  • Grants/assessors/complaints Officer

    7 hours ago

    Brisbane, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with prestigious...

  • Complaints Intake and Resolution Officer

    7 hours ago

    Brisbane, Australia Queensland Government Full time

    **In this role you will: Receive and triage written and verbal health service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material. Communicate and document clear and accurate advice provided to stakeholders using the most efficient and customer centric approach. Critically analyse complaint...

  • Complaints and Risk Advisor, Integrity

    1 week ago

    Brisbane, Australia Education Full time

    About the Role As the Complaints and Risk Advisor you will have responsibility for the following: - Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices. - Maintain information technologies and the incident management database, in...

  • Complaints Helpdesk Analyst

    2 weeks ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Complaints Helpdesk Analyst - Suncorp Bank **Req ID**: 81476 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery &...

  • Gaz - Aps 6 - Various Locations - Legal, Policy and Complaints Officer - Fcfcoa

    7 hours ago

    Brisbane, Australia Federal Court of Australia Full time

    Total package: $109,125 - $116,620 per annum, including 15.4% superannuation - Ongoing and non-ongoing, full-time - Brisbane, Canberra, Melbourne, Parramatta, Sydney **Federal Circuit and Family Court of Australia (Division 1 and Division 2)** Total package: $109,125 - $116,620 per annum, including 15.4% superannuation (Base salary $94,563 - $105,910 plus...

  • Administration Officer

    2 weeks ago

    Brisbane, Australia Queensland University of Technology Full time

    $84,383 to $91,368 - Ongoing, part-time - Gardens Point **Who are we looking for?** Queensland University of Technology (QUT) is seeking a Administration Officer to join Student Ombudsman, Education Portfolio, Academic Division. The Administration Officer works pro-actively with staff across the University in supporting the Student Ombudsman team to...