Complaints Administrator

1 week ago

Brisbane, Australia Queensland Corrective Services Full time

**In this role you will**:

- Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities.
- Assist in the preparation of ministerial and other executive level correspondence, including composing and editing documents.
- Manage the group central mailbox and liaise, consult and negotiate with internal and external stakeholders as required to support the Complaints Assessment Unit's activities.
- Assist the Complaints Coordinator to extrapolate data from the case management registers and to prepare an analysis of progress and work-in-progress for weekly leadership meetings.
- Maintain the integrity and confidentiality of data and maintain case management system using spreadsheets and/or electronic databases.
- Assist in the completion of vetting requests for:

- employment checks;
- commissioner-level awards; and
- nominations for the Commissioner to nominate members of the QCS for consideration of awards available externally.
- Schedule, coordinate and provide secretariat services for various committees and/or meetings associated with the Complaints Assessment Unit.
- Maintain a high level of confidentiality and promote high standards of professionalism, ethical behaviour within the area of responsibility and across the Department generally.

**The essential requirements for this role are**:

- Demonstrated high level administration skills, including ability to use electronic management systems, databases, spreadsheets and other data management systems such as Mincor.
- Ability to analyse data and statistics and present in reports to demonstrate group work-in-progress status, progress and issue trends.
- Demonstrated interpersonal and written communication skills, including ability to work collaboratively with administration support internal to the Command and across QCS.
- Time management and organisational skills, including the ability to set priorities and manage multiple tasks in a time critical environment.
- High levels of ethics, integrity and understanding of the importance of maintaining privacy and confidentiality of sensitive matters managed by the workgroup.
- Fundamental understanding of systems, and ability to proactively identify improvements and work flexibly to implement changes.
- Understanding of the guidelines associated with public service codes of conduct, ethical practice, investigation standards and the governing legislation.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Complaints Coordinator

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **_The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and...

  • Complaints Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    **_The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership.The purpose of PSGC is to build, drive and maintain...

  • Complaints Handling Officer

    2 weeks ago

    Brisbane Central Business District, Australia Chandler Macleod Full time

    **About the Company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. **About the role**: You will be engaging with internal and external stakeholders on all complaint's relevant matters, ensuring all high-risk and complex complaints are escalated. - Utilising...

  • Complaints Intake and Triage Officer

    2 weeks ago

    Brisbane, Australia Public Sector People Full time

    Initial 3-month contract | ASAP start! - Fancy working with a high profile State Gov Department - Multiple roles available Public Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills. **Duties will...

  • Health Services Complaints Officer

    2 weeks ago

    Brisbane, Queensland, Australia beBeeComplaints Full time $60,000 - $85,000

    Job OpportunityThis is an exciting opportunity to join a department as a Health Services Complaints Officer. The successful candidate will be responsible for receiving, triaging, and resolving health services complaints in a timely and comprehensive manner.Duties and ResponsibilitiesReceive and triage written and verbal health services complaints,...

  • Complaints Intake And Triage Officer

    2 weeks ago

    Brisbane, Queensland, Australia Public Sector People Full time

    Initial 3-month contract | ASAP start- Fancy working with a high profile State Gov Department- Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.**Duties will include**:-...

  • Complaints and Risk Advisor, Integrity

    4 days ago

    Brisbane, Australia Education Full time

    About the Role As the Complaints and Risk Advisor you will have responsibility for the following: - Proactively assist senior officers and the Manager in the development, implementation and documentation of the Intake and Assessment administrative processes and practices. - Maintain information technologies and the incident management database, in...

  • APS6 Senior Complaints Officer

    3 weeks ago

    Brisbane, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • APS6 Senior Complaints Officer

    3 weeks ago

    Brisbane, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Complaints Helpdesk Analyst

    1 week ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Complaints Helpdesk Analyst - Suncorp Bank **Req ID**: 81476 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery &...