Service Administration Manager Qld

2 weeks ago

Brisbane, Australia Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) Full time

Location:

- QLD - Brisbane
- Employment Type:

- Full-Time Permanent
- Department:

- Service Administration

**About the Company**
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air.

**About The Role**
We’re looking for a Warranty & Service Administration Manager to join our team In this role, you’ll lead the Service Administration team, manage warranty claims, resolve customer issues, and support smooth service operations across the board. You’ll be managing a small, dynamic team while also working with other departments to streamline our service processes.

**What You’ll Do**:

- Oversee warranty claim processing and ensure everything aligns with company policies and warranty terms.
- Manage and optimise service admin processes for efficiency and effectiveness.
- Handle escalated customer issues and ensure they’re resolved quickly and effectively.
- Lead and coach a team of direct reports, including Senior Warranty & Service Administration Officers and Warranty & Service Administration Officers.
- Train the team and service agents on MASON, keeping everyone on top of system updates and procedures.
- Update internal policies, procedures, and forms to ensure compliance and smooth operations.
- Coordinate urgent repairs, especially for critical services like hospitals and aged-care facilities.
- Provide monthly reports on warranty job statuses to the National Service Manager.
- Ensure all warranty claims and service orders are processed on time and according to the guidelines.

**What You’ll Bring**:

- Full Australian working rights are a must.
Tertiary qualifications in business admin (or similar).
- At least 5 years’ experience in a similar role.
- Leadership experience, with a proven track record of managing teams and fostering development.
- Strong problem-solving skills and the ability to make decisions that improve processes.
- A solid understanding of ACCC regulations and industry compliance.
- Excellent communication skills, both written and verbal.
- HVAC industry experience is a plus, but not essential.
- A valid driver’s license and willingness to travel if needed.

**What we offer**:

- Competitive Salary Package
- Learning & Development Opportunities to Enhance Your Skills
- Bonus Day Off for Your Wedding
- PerksPlus Enjoy Employee Discounts at 400+ Retailers in ANZ
- EAP Services Available
- On-Site Parking
- Monthly Team Lunches

**Interested?**

Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees. We highly encourage you to get onboard and

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