Service Delivery Case Manager/Administration

11 hours ago

Greater Brisbane Area, Australia Adaptable Support Services PTY LTD Full time $45,000 - $60,000 per year

1) Administration and hub responsibilities
:


• Provide administrative support to the company directors


• Maintain office/hub supplies and equipment, including regular stock-takes and orders


• Monitoring and partially managing the admin email and phone


• Maintain digital and physical filing systems, including completing various documentation and reports


• Industry compliance, such as ensuring that documentation is in line with NDIS and company standards


• Liaising with various stakeholders, attending face-to-face and virtual meetings, and keeping minutes

2) Client Management responsibilities
:


• Management of physical and digital client documentation, and ensuring that these are up-to-date


• Conducting client intakes, completing relevant onboarding documentation, follow-ups and staff introductions


• Performing regular check-ins with clients and their families


• Attending stakeholder meetings

3) Additional Rostering and Recruitment responsibilities
:


• Liaising with and assisting the directors with rostering, including individual client and group rosters


• Assisting directors with the staff hiring process

4) Further responsibilities
:


• Support shift work – it is incredibly important to us that everyone who works at Adaptable has some support work experience. This is a practice that applies to all staff, including the company directors, as we never want there to be a disconnect between the staff and clients and those in management positions. Although this will not be a significant element of your role, you will be expected to take on sporadic shifts with our clients so that you may better understand their support needs.


• Group activity planning – at Adaptable we offer a variety of group services. As part of the role one of your responsibilities would include assisting with the researching, resourcing and planning of group activities


• On-call phone responsibilities – once you have received sufficient training, you will be required to attend to the on-call phone outside of regular work hours as required.


• Networking events – you will have the potential to attend various networking events representing the company within the community, ensuring that you are able to maintain current connection and have the opportunity to form new ones

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