Customer Support Officer

4 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Support Officer - Suncorp Bank
**Req ID**: 77780
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Support Officer, you will be responsible for delivering exceptional customer service to our new and existing customer network through the timely fulfilment of construction loans.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Support Officer, you will**:
Review, investigate and case manage construction/progress funding matters
Maintain and update customer information in various Suncorp Bank systems
Prepare welcome kits for customers after settlement
Validate documentation, receipts and invoices prior to payments being made
Process payments to customers, builders, vendors and suppliers at various stages of construction
Liaise with a range of internal and external stakeholders throughout the construction process
Timely completion of ledger reporting activities as required
Identification and reporting of errors and incidents
Maintain required benchmark efficiencies and error rates through agreed throughput with leader
Timely completion of tasks to meet agreed service level agreement
Continuously challenging ‘what we do’ and working to improve team’s service delivery, quality and efficiency
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Banking/lending experience is mandatory
Proven customer service experience
High attention to detail with regards to data quality
Advanced communication skills both verbal and written for team, department or external
Strong computer skills across a range of systems (e.g. CBP, AOL, Hogan, Allfi etc)
A willingness to learn and strive to succeed
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/10/2024, 11.59pm, (Melbourne Australia)

  • Customer Support Officer

    2 weeks ago

    Brisbane, Australia Northline Full time

    **Job no**: 494889 **Work type**: Permanent Full Time **Location**: QLD - Brisbane **Categories**: Customer Service Northline is seeking a dedicated and detail-oriented **Customer Support Officer** to be a vital part of our Brisbane Warehouse team. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to...

  • Customer Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Join to apply for the Customer Support Officer role at Randstad Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Join a leading superannuation fund in the heart of the Brisbane CBD for an exciting 3-month contract with the...

  • Customer Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Join to apply for the Customer Support Officer role at Randstad Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer role at Randstad AustraliaGet AI-powered advice on this job and more exclusive features.Join a leading superannuation fund in the heart of the Brisbane CBD for an exciting 3-month contract with the...

  • Customer Support Officer

    5 days ago

    Brisbane, Australia Transport and Main Roads Full time

    We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance. **As a Customer Support Officer, you will**: - Respond to phone and online enquiries and requests in a high volume customer service environment and escalate as appropriate. Maintain and prioritise daily workloads by...

  • Customer Support Officer

    2 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description **Why TSA?** TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavor to create...

  • Customer Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    At Oz Lotteries, we bring Australia joy and delight, with more chances to win more often.We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries.Oh, and we are proudly Aussie-owned and operatedOwned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005...

  • Customer Support

    5 days ago

    Brisbane, Australia Digital8 Full time

    Full Time / Expression of interest **About the job**: **About Digital8**: - Digital8 was founded by a small team of accomplished software developers in 2012. Over the years, we have grown to add the expertise and experience of talented user experience strategists, interface designers, and SEO specialists to become one of Brisbane’s most successful and...

  • Customer Support Officer

    2 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that...

  • Customer Relationship Support Officer

    7 days ago

    Brisbane, Australia Queensland Health Full time

    The Customer Relationship Support Officer is responsible for providing comprehensive efficient, effective, ethical and confidential administrative and business support for the Customer Value and Engagement Team. The role is the first point of contact for various stakeholders across the organisation, Queensland Health and other external stakeholders. **The...

  • Customer Support Officer x2

    14 hours ago

    Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    Join to apply for the Customer Support Officer x2 role at Jumbo Interactive Limited1 day ago Be among the first 25 applicantsJoin to apply for the Customer Support Officer x2 role at Jumbo Interactive LimitedJumbo Interactive Limited provided pay rangeThis range is provided by Jumbo Interactive Limited. Your actual pay will be based on your skills and...