Customer Support Officer

3 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Support Officer - Suncorp Bank
**Req ID**: 77780
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Support Officer, you will be responsible for delivering exceptional customer service to our new and existing customer network through the timely fulfilment of construction loans.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Support Officer, you will**:
Review, investigate and case manage construction/progress funding matters
Maintain and update customer information in various Suncorp Bank systems
Prepare welcome kits for customers after settlement
Validate documentation, receipts and invoices prior to payments being made
Process payments to customers, builders, vendors and suppliers at various stages of construction
Liaise with a range of internal and external stakeholders throughout the construction process
Timely completion of ledger reporting activities as required
Identification and reporting of errors and incidents
Maintain required benchmark efficiencies and error rates through agreed throughput with leader
Timely completion of tasks to meet agreed service level agreement
Continuously challenging ‘what we do’ and working to improve team’s service delivery, quality and efficiency
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Banking/lending experience is mandatory
Proven customer service experience
High attention to detail with regards to data quality
Advanced communication skills both verbal and written for team, department or external
Strong computer skills across a range of systems (e.g. CBP, AOL, Hogan, Allfi etc)
A willingness to learn and strive to succeed
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/10/2024, 11.59pm, (Melbourne Australia)

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