Administrative and Customer Support Officer

**One Northline**:
Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

**Administrative and Customer Support Officer**:
**Job no**: 495056
**Work type**: Fixed Term Contract
**Location**: QLD - Brisbane
**Categories**: Fleet Allocation/Coordination

Are you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Brisbane.

As a Fleet Support Officer at Northline, you will support the administration, operations and customer service processes of our Fleet department, delivering on Northline’s promise of Customer Delight.

This is a permanent-salaried position, Monday to Friday commencing from 7am to 3pm.
Hours can change to 9am to 5PM with notice for leave cover.

If you are looking to take the next step in your career and build on your skills in Transport & Logistics, this is the career opportunity for you

**Key Responsibilities**:

- **Home Delivery Processes**: Manage and communicate with customers, customer service and sales about freight status, ensuring timely delivery or collection updates.
- **Fleet Efficiency**: Collaborate with the Fleet team to optimize efficiency, including arranging “book-in” freight and managing “Incomplete deliveries” through S2.
- **Operational Support**: Prevent missed or late pick-ups, and take immediate corrective actions when necessary, learning fleet control processes to cover during leave/illness and compliance audits on PUD vehicles.
- **Driver and Fleet Management**: Maintain the “Driver Masterfile,” manage faulty or damaged PDAs, and oversee depot freight operations.
- **Documentation and Reporting**: Prepare and manage delivery paperwork, as well as compliance reporting.
- **Relationship Building**: Build and maintain professional relationships with the Northline teams and PUD contractors.

**Key Competencies & Technical Requirements**:

- **Health, Safety & Environment**: Commitment to HSE practices and a strong understanding of Load Restraint Guidelines, Dangerous Goods, and Fatigue Management.
- **Detail-Oriented**: Excellent planning abilities with a high attention to detail and the ability to work in a dynamic, fast-paced environment.
- **Analytical Skills**: Sound analytical and planning skills with effective time management and multitasking abilities.
- **Communication**: Excellent communication skills with a customer-centric approach to problem-solving.
- **Technical Proficiency**: Experience using computerized systems, Microsoft Office suite, and a demonstrated background in the Transport and Logistics industry preferred but not essential.

**About our Benefits**
- **Learning, training and development support -**Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
- **Employee recognition programs -** That recognise the value that the team and the individual bring to the Northline operation.
- **Wellness and benefits programs -**Such as our Employee Assistance Program, offering our teammates support, when they need it.
- **Regular team building**:

- **Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more**

**About Northline**

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family-owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

That’s why, we are, Australia’s Global Logistics People.

**Advertised**: 01 Oct 2025 E. Australia Standard Time
**Applications close**: