Customer Support Officer

6 days ago

Brisbane, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

**Job Description**:
At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

- You can chose to work a 9 or 10 day fortnight*
- Work from home 2 days per week*
- Earn monthly commissions
- Attractive penalty rates
- Gain a Cert III in Business, fully paid, completed during work hours
- Internal career progression
- 5 weeks of full paid training
- Choose your pay day through the Wagestream app
- _Applicable post 3 month review_

**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

**What will a normal day look like?**

You will engage customers, build rapport and provide outstanding customer service solutions.You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls from Telstra customers
- Confidently handle technology faults, complaints and trouble-shooting issues

**Qualifications**:
**About you;**

You can commit to full time hours (38 hrs/5 days per week), between Monday - Sunday.

Between the hours of 9am - 11pm (7.6 hr shifts).

Rostered hours are open to flexibility.

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

**Who are TSA Group? Check out our social media pages**:

- Instagram: tsa_group_

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