Service & Warranty Supervisor

Collaborative, high-performing team with genuine career development opportunities
- Join an award-winning builder recognised as Australia’s #1 Best Place to Work
- Be part of a strong pipeline of large-scale, technically complex projects
- We are a highly Supportive company._

Kapitol is an innovation-driven construction company based in Melbourne set to outpace and disrupt the industry. As one of Australia’s fastest-growing design and construct enterprises, we proudly combine a fresh approach with decades of expertise. The result is smarter, safer, more agile building solutions, a diverse portfolio including commercial, residential and education projects, and an award-winning workplace culture.
- Our team is an Authentic group of professionals._

With a strong pipeline of exciting projects ahead, Kapitol Group is seeking an experienced and customer-focused **Service & Warranty Supervisor** to join our high-performing team.

This role is ideal for a someone who excels in building trust, resolving complex issues with empathy, and delivering a high standard of customer care. You will play a key role in working within our **customer-centric values** and maintaining Kapitol’s reputation for excellence with clear communication and efficient defect and warranty management.

Your background might be in** construction, insurance, or property maintenance**, with a mix of technical understanding and strong administrative capabilities.
- You will embody an Inspirational approach to work._

**What you’ll do**:

- Assist in managing the end-to-end **defect and warranty process** across multiple projects
- Act as the **primary point of contact** for customers, ensuring consistent and professional communication throughout the defect and warranty period
- ** Resolve escalated or complex customer concerns**with professionalism and empathy, maintaining Kapitol’s reputation for excellence
- Conduct **investigative work and data analysis** to determine root causes of defect claims and prepare comprehensive reports
- Coordinate subcontractors to complete rectification works, ensuring compliance with quality and safety standards
- Manage the administrative side of customer care — defect registers, warranty logs, and claim documentation
- Prepare and review quotes, invoices, and monitor associated costs
- Utilise platforms such as **Aconex, Bluebeam, VisiBuild, and PayApps** to manage workflows and documentation.
- Participate in progress meetings, supporting timely sign-offs and project close-outs.

**What you’ll bring**:
You’re a natural communicator who thrives on solving problems, supporting customers with care, and turning challenges into positive outcomes. You bring a calm and professional approach to every situation and enjoy working collaboratively to achieve great results.
- Demonstrated experience in a **Defects, Warranty, Insurance, or Customer Care** role within the construction or property industry
- Strong **customer service and communication skills**, with the ability to navigate challenging conversations calmly, professionally and build trust
- High attention to detail and strong administrative capability, including data analysis and manage records accurately
- Trade background or technical understanding of construction preferred
- Proficiency with digital systems (Aconex, Bluebeam, VisiBuild, PayApps, or similar)
- Excellent coordination and time management skills, with the ability to manage multiple priorities effectively
- Collaborative, empathetic, and resilient with a genuine commitment to delivering positive customer experiences in a fast-paced environment
- We are Driven to offer you a great career and benefits._
- Investment in training with the aim to have the best trained workforce in the industry
- Free health assessments for all staff
- Paid parental leave for both primary and secondary caregivers
- Fast-tracked career development opportunities and ongoing mentoring
- Industry-leading internal communication channels that foster teamwork and shared learning across sites
- And there is so much more for us to discuss with you

Kapitol is committed to providing an equitable, inclusive and diverse working environment.

Rarely does a new hire at Kapitol satisfy all our selection criteria; we would love to hear from those who feel they have potential to be great.

LI-AZ

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