Service & Warranty Administrator

1 week ago

Melbourne, Australia Kapitol Full time

Top 5 in Best Places to Work 2022, 2023
- Centrally based office, right in the heart of Melbourne
- Work with a team of creative, innovative thought leaders

**_
Ready to build a better future with us? _**

At Kapitol Group, we pride ourselves on being Victoria's second largest privately owned construction company.

Our vision is to continuously improve the construction industry by setting new standards for quality, safety, culture and work-life balance.

We’re a team of high performing professionals obsessed with innovation and excellence in construction. Our work spans the commercial, education, industrial, and residential sectors.

We currently have an opportunity for a **Service & Warranty Administrator** to join our **Service & Warranty** team. Reporting to the Service and Warranty Manager, our new Service & Warranty Administrator will have demonstrated experience in a customer facing role, with the skills to manage and maintain strong relationships with various stakeholders.

**_ What you’ll do:_**
- Work closely with Service & Warranty team and project teams
- Coordinate calendars and provide administration support for the Service & Warranty team, including arranging meetings with internal/external/relevant parties
- Manage and respond to customer complaints and manage the defect portal
- Data mining, including but not limited to project and supplier history
- Raise purchase orders
- Manage insurance claims, reports and costs
- Create bank charges and provide approval on retention and bank guarantees
- Weekly and Monthly reporting
- Set the agenda for, record minutes, and participate in weekly meetings

**_ About you:_**
- Genuine interest to work in the Construction industry
- Career profile as a dedicated administration professional
- Customer Centric attitude with strong stakeholder management and communication skills, both written and verbal
- Circa 3 to 5+ years’ experience working in a similar team administration support role
- Exposure to working in a construction company or parallel field environment is highly desirable
- Demonstrated experience within administration
- High level of proficiency with the suite of Microsoft Office tools (Word, Excel, Sharepoint)
- Sound construction knowledge and understanding of building / construction trades
- Strong prioritisation, task management, attention to detail, and collaboration skills

**_ How you’ll benefit:_**
- 5-day work week (exception of Site Managers/Supervisors who work 10 days in 14, with every other Saturday off)
- Investment in training with the aim to have the best trained workforce in the industry
- Free health assessments for all staff
- Paid parental leave for both primary and secondary care givers
- Fast-tracked career development opportunities and support through mentoring, workshops and retreats
- Industry-leading internal communication channels to break down silos across sites, allowing staff to share ideas, lessons learnt and other resources.

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