Service & Warranty Administrator

5 hours ago

Melbourne, Australia Kapitol Full time

Top 5 in Best Places to Work 2022, 2023
- Centrally based office, right in the heart of Melbourne
- Work with a team of creative, innovative thought leaders

**_
Ready to build a better future with us? _**

At Kapitol Group, we pride ourselves on being Victoria's second largest privately owned construction company.

Our vision is to continuously improve the construction industry by setting new standards for quality, safety, culture and work-life balance.

We’re a team of high performing professionals obsessed with innovation and excellence in construction. Our work spans the commercial, education, industrial, and residential sectors.

We currently have an opportunity for a **Service & Warranty Administrator** to join our **Service & Warranty** team. Reporting to the Service and Warranty Manager, our new Service & Warranty Administrator will have demonstrated experience in a customer facing role, with the skills to manage and maintain strong relationships with various stakeholders.

**_ What you’ll do:_**
- Work closely with Service & Warranty team and project teams
- Coordinate calendars and provide administration support for the Service & Warranty team, including arranging meetings with internal/external/relevant parties
- Manage and respond to customer complaints and manage the defect portal
- Data mining, including but not limited to project and supplier history
- Raise purchase orders
- Manage insurance claims, reports and costs
- Create bank charges and provide approval on retention and bank guarantees
- Weekly and Monthly reporting
- Set the agenda for, record minutes, and participate in weekly meetings

**_ About you:_**
- Genuine interest to work in the Construction industry
- Career profile as a dedicated administration professional
- Customer Centric attitude with strong stakeholder management and communication skills, both written and verbal
- Circa 3 to 5+ years’ experience working in a similar team administration support role
- Exposure to working in a construction company or parallel field environment is highly desirable
- Demonstrated experience within administration
- High level of proficiency with the suite of Microsoft Office tools (Word, Excel, Sharepoint)
- Sound construction knowledge and understanding of building / construction trades
- Strong prioritisation, task management, attention to detail, and collaboration skills

**_ How you’ll benefit:_**
- 5-day work week (exception of Site Managers/Supervisors who work 10 days in 14, with every other Saturday off)
- Investment in training with the aim to have the best trained workforce in the industry
- Free health assessments for all staff
- Paid parental leave for both primary and secondary care givers
- Fast-tracked career development opportunities and support through mentoring, workshops and retreats
- Industry-leading internal communication channels to break down silos across sites, allowing staff to share ideas, lessons learnt and other resources.

Video

  • Warranty Administrator

    1 week ago

    Melbourne, Victoria, Australia GWS Chadstone Pty Ltd Full time $104,000 - $130,878 per year

    About the roleWe are seeking a dedicated Warranty Administrator to join our dynamic team at GWS Chadstone Pty Ltd in Oakleigh. As a full-time Warranty Administrator, you will play a crucial role in ensuring the smooth processing and management of warranties for our Automotive Dealership. This is an excellent opportunity for an organised and detail-oriented...

  • Warranty Administrator

    6 days ago

    Melbourne, Victoria, Australia Australian Caravan Centre Full time $43,520 - $73,760 per year

    Supreme Caravans is currently recruiting for a Warranty Administrator to join our team in a full-time position, supporting our Warranty Department. This role offers the flexibility to work from home or be based at one of our Australian Caravan Centre locations along the East Coast.As a key member of the Warranty team, you will provide vital administrative...

  • North Administration Consultant

    6 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** **How you will make an impact** - Gain an in-depth understanding of the product and its administration - Conduct online training & coaching with internal stakeholders & practice staff - Handle complex queries and process exceptions - Assist with testing website and administration systems when and if required - Assist with documenting...

  • Warranty Administrator

    2 weeks ago

    Melbourne, Australia The Toro Company Full time

    An exciting opportunity is available for a motivated and customer-oriented individual to join our Equipment team in a newly established role. As a Warranty Administrator, you will be responsible for managing warranty claims and processes, ensuring that all customer and company warranty needs are met with efficiency and effectiveness. In this role, you will...

  • Warranty Administrator

    1 week ago

    Melbourne, Australia Onetrak Full time

    **The role**: We work across a range of exciting brands and industries. This is a newly created role to work with our dynamic Product Support team. You will provide product support and warranty administration including Onetrak service contracts, customer fleet performance report drafting, dealer management system (ERA Power) support, equipment telematics...

  • Service Advisor

    4 days ago

    Port Melbourne, Australia Dutton Group Full time

    We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and...

  • Nsc Consultant

    4 days ago

    Melbourne, Australia AMP Full time

    NSC consultant - Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds...

  • Nsc Claims

    4 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North Service Centre (NSC)Claims & Insurance Manager is responsible for the effective management, recording and outcomes of Disability and Death claims, and Death, TPD and Salary Continuance insurance. across all North products as well as the training and development of the NSC Claims Processors within the team. Further, to work...

  • Service Advisor

    4 days ago

    Port Melbourne, Australia Dutton Automotive Full time

    **Company Description** Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services. Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000...

  • Nsc Transactions Specialist

    2 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre and administration responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and clients. **How you will make an...