Service & Warranty Supervisor

We are a highly Supportive company.

Kapitol is an innovation-driven construction company based in Melbourne set to outpace and disrupt the industry. As one of Australia's fastest-growing design and construct enterprises, we proudly combine a fresh approach with decades of expertise. The result is smarter, safer, more agile building solutions, a diverse portfolio including commercial, residential and education projects, and an award-winning workplace culture.

Our team is an Authentic group of professionals.

With a strong pipeline of exciting projects ahead, Kapitol Group is seeking an experienced and customer-focused Service & Warranty Supervisor to join our high-performing team.

This role is ideal for a someone who excels in building trust, resolving complex issues with empathy, and delivering a high standard of customer care. You will play a key role in working within our customer-centric values and maintaining Kapitol's reputation for excellence with clear communication and efficient defect and warranty management.

Your background might be in construction, insurance, or property maintenance, with a mix of technical understanding and strong administrative capabilities.

You will embody an Inspirational approach to work.

What you'll do:

• Assist in managing the end-to-end defect and warranty process across multiple projects
• Act as the primary point of contact for customers, ensuring consistent and professional communication throughout the defect and warranty period
• Resolve escalated or complex customer concerns with professionalism and empathy, maintaining Kapitol's reputation for excellence
• Conduct investigative work and data analysis to determine root causes of defect claims and prepare comprehensive reports
• Coordinate subcontractors to complete rectification works, ensuring compliance with quality and safety standards
• Manage the administrative side of customer care — defect registers, warranty logs, and claim documentation
• Prepare and review quotes, invoices, and monitor associated costs
• Utilise platforms such as Aconex, Bluebeam, VisiBuild, and PayApps to manage workflows and documentation.
• Participate in progress meetings, supporting timely sign-offs and project close-outs.

What you'll bring:

You're a natural communicator who thrives on solving problems, supporting customers with care, and turning challenges into positive outcomes. You bring a calm and professional approach to every situation and enjoy working collaboratively to achieve great results.

• Demonstrated experience in a Defects, Warranty, Insurance, or Customer Care role within the construction or property industry
• Strong customer service and communication skills, with the ability to navigate challenging conversations calmly, professionally and build trust
• High attention to detail and strong administrative capability, including data analysis and manage records accurately
• Trade background or technical understanding of construction preferred
• Proficiency with digital systems (Aconex, Bluebeam, VisiBuild, PayApps, or similar)
• Excellent coordination and time management skills, with the ability to manage multiple priorities effectively
• Collaborative, empathetic, and resilient with a genuine commitment to delivering positive customer experiences in a fast-paced environment

We are Driven to offer you a great career and benefits.

• Investment in training with the aim to have the best trained workforce in the industry
• Free health assessments for all staff
• Paid parental leave for both primary and secondary caregivers
• Fast-tracked career development opportunities and ongoing mentoring
• Industry-leading internal communication channels that foster teamwork and shared learning across sites
• And there is so much more for us to discuss with you

Kapitol is committed to providing an equitable, inclusive and diverse working environment.

Rarely does a new hire at Kapitol satisfy all our selection criteria; we would love to hear from those who feel they have potential to be great.

Find out more about Kapitol on our website ) – and follow us on LinkedIn and Instagram for regular updates.

Please be sure to apply directly as we will not be engaging the services of recruitment agencies, nor any agency-represented candidates for this role.

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