Amp Bank Contact Centre Consultant

21 hours ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service.

A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear pathways for career progression opportunities.

**How you will make an impact**
- Provide outstanding customer service to AMP customers
- Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach
- Adhere to relevant KPI’s and service standards
- Analyses the cause of a customer's problem and assesses the appropriate course of action

**What you will bring to the role**
- No previous contact centre or financial services experience required, and you will be given comprehensive in-house training to set you up for success
- You will need excellent communication skills and be able to adapt your style where necessary to deliver messages in a concise and confident manner to your customers
- You will need to make a personal commitment to resolve your customers’ issues and follows through to completion taking ownership of the outcomes
- You should display a helpful attitude and focus on achieving positive outcomes for your customers even under challenging circumstances
- Previous roles in a customer service including retail and hospitality will be valued but are not essential

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us”

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Message to recruitment agencies

  • North Service Centre Quality Coach

    2 weeks ago

    Melbourne, Australia AMP Full time

    North Service Centre Quality Coach If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...

  • Nsc Consultant

    7 days ago

    Melbourne, Australia AMP Full time

    NSC consultant - Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Australia AMP Limited Full time

    Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations...

  • Banking Consultant, Contact Centre, Melbourne Vic

    3 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Job Title**: Banking Consultant, Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies) **Req ID**: 97258 **Department**: SB Bank Contact Centre **Division**: Suncorp Bank **Location**: Melbourne About Us About the Role Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team...

  • Banking Consultant

    5 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Job Title**: Banking Consultant - Contact Centre, Melbourne VIC - Suncorp Bank (Multiple Vacancies) **Req ID**: 84501 **Department**: SB Bank Contact Centre **Division**: Suncorp Bank **Location**: Melbourne About Us About the Role Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team...

  • Customer Contact Consultant

    3 days ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre. The role is phone based and all our calls are inbound enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus...

  • Contact Centre Specialist

    7 days ago

    Melbourne, Australia Great Southern Bank Full time

    **Contact Centre Specialist** This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on **Monday 5th December**. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday...

  • Business Development Manager VIC

    6 days ago

    Melbourne, Victoria, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Advice Operations Consultant

    7 days ago

    Melbourne, Australia AMP Full time

    Advice Operations Consultant If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Lending Consultant, Melbourne Vic

    3 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Job Title**: Lending Consultant, Melbourne VIC - Contact Centre, Suncorp Bank (Multiple Vacancies) **Req ID**: 101925 **Department**: SB Bank Contact Centre **Division**: Suncorp Bank **Location**: Melbourne About Us About the Role As a Lending Consultant in our Suncorp Bank - Contact Centre team, you’ll be a trusted guide for customers; helping them...