Service and Warranty Supervisor

1 week ago

Greater Melbourne Area, Australia Sherridon Homes Full time $80,000 - $120,000 per year

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.

We're seeking an experienced Service & Warranty Supervisor with a background in volume home building and strong people skills.

This role would service the Northern and Western Suburbs.

The Role

  • Conduct and perform New Home Service & Warranty Inspections
  • Preparation of inspection reports and service requests
  • Identify, assess, and resolve building defects
  • Liaise with relevant stakeholders including customers, suppliers, and trades
  • Support and assist Service and Warranty admins and Technicians
  • Provide quality customer experience & focus

Qualifications, Experience, Attributes

  • Proven experience from a Service & Warranty function (Maintenance )
  • Sound knowledge of VBA guidelines and construction process
  • Well-rounded skillset
  • Ability to work autonomously as well as in a team environment
  • CERT IV in building and construction is highly regarded
  • Australian Drivers License

About You

  • You bring a positive attitude to every interaction.
  • You stay calm and professional, even when handling unhappy customers.
  • Your communication skills are top-notch, clear, confident, and compassionate.
  • You've got a charismatic personality that can turn tough conversations into positive experiences.
  • You're resilient and comfortable dealing with challenging customer interactions regularly

Benefits

  • Fully maintained company Vehicle
  • Mobile Phone, Fuel Card, E-Tag Provided
  • Weekly team catch-up's and coffees so you never feel like your alone
  • Awesome team and a down to earth leader
  • A growing building company with a huge pipeline of work
  • Our company events are second to none
  • Opportunities to grow within the organisation

So, if you are currently in a role where there is uncertainty, and little room for growth and development, you need to be talking to us.

Apply today

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.
To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.

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