Advice Operations Consultant

**The opportunity**
To provide support and professional quality service to AMP’s network of aligned and non-aligned Advisers, Licensees, and external licensees about their administrative requirements in the areas of adviser payments and registers transfers with general adviser administration operations.

**How you will make an impact**
To be successful in this role, you will need to demonstrate excellent proficiency in the following _capabilities: _
- Efficiently process and administer adviser / licensee requests in line with SLA’s and relevant regulatory and specific licensee requirements as advised by Management
- To assist with the investigation and resolution of adviser queries
- Liaise with internal staff and management to assist with administration issues as required
- Production of reports as required by Department Management.
- This role needs to maintain strong relationships with many areas internally within AMP and externally:

- The immediate team, to ensure turnaround times are met and service standards maintained
- Managers and Supervisors, to identify issues and problems to seek assistance in resolving such issues
- Systems staff, to continually improve the system and implement improvements to cope with changes Adviser training department, compliance, and state offices

**Experience & Skillset required**
- A demonstrated understanding of SLAs and consistent achievement of them
- Professional telephone manner
- Professional written communication skills
- Strong decision making, problem solving and negotiation skills
- High level of attention to detail
- Ability to multi skill across telephone and written enquiries
- The ability to facilitate and maintain strong key stakeholder relationships
- Intermediate Microsoft Word, Excel, PowerPoint, and Outlook.

**What you will bring to the role**
You should have experience and qualifications in the following areas;
- Previous experience in a customer service role
- Previous experience in Financial Services industry (preferred)
- Previous experience in managing performance effectively (desirable)
- Diploma of Financial Services (desirable)

**Is this your dream job?**

**Working for AMP**
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

**The investor in all of us - AMP**

**Wellbeing & Benefits**
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

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