Operations Manager

Competitive salary package $90,000 - $110,000
- Professional, fun and innovative team and culture
- Excellent growth opportunities

**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

Our Animal Emergency Service (AES) Underwood is a purpose-built facility that offers state of the art equipment. We have two EMCC specialists within our organization, four Residents and an extensive network of experienced clinicians who enjoy training and supporting all team members. We also regularly host vet students from multiple Universities around Australia, so you would also be contributing to the next generation of vets.

“
- Our focus at Animal Emergency Australia is leading the way forward for our colleagues - making a positive change in the profession. We want to empower our people to drive decisions that bring about lasting change for all veterinary professionals._”

Dr Rob Webster, Co-CEO of AEA, Specialist in Emergency and Critical Care

**The Role**:
This is a full time permanent role with
**AES Underwood**. The Operations Manager will be responsible for planning, implementing, and supervising the day-to-day operational routines, equipment, and assets of the hospital to ensure operational effectiveness. Leadership forms a key component of this role with direct report responsibilities to assist with the management of key duties.

**Key responsibilities**:

- Management of day-to-day operations including operational decision making.
- End-to-end process improvements to enhance operational efficiency and productivity.
- Participate in senior management strategic planning meetings.
- Plan and forecast to meet strategic operational business goals.
- End to end Inventory and Equipment management including budget management and reporting.
- Strong management and oversight of all Workplace Health and Safety compliance reporting requirements.
- Supervise, coach, and manage the performance of direct reports.
- Foster a harmonious and professional work culture.

***

**About you**:

- Minimum 5 years’ experience** **working in an Operational and Leadership role, Veterinary or Healthcare experience is highly desirable however not essential.
- Project management experience is highly desirable.
- Strong ability to drive exceptional performance and deliver operational excellence.
- Previous experience in change management and performance improvement outcomes.
- Demonstrated planning, time management and organisational skills, particularly in managing multiple tasks and multidisciplinary issues to achieve business goals and meet deadlines.
- Strong interpersonal skills to engage and build relationships with colleagues, team members and key stakeholders.
- A love for daring leadership and motivating people to achieve their best.
- Positive energy, presence, and attitude.
- Strong negotiation, influencing, and persuasion skills.
- Impeccable integrity, ethics, and professionalism along with empathy for others and a love of animals.
- A high level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions.
- **Flexible working availability (some weekend work required)**

We know that work is a two-way relationship and that without our amazing team we could not do what we do so well. So, if you are successful in joining our team, we will support you, train you, treat you with respect and help you grow and achieve your goals.

**This role has flexibility around when hours are worked but given the nature of our after-hours clinic your availability and support will be needed at times on weekends, mornings/nights, and public holidays.**

**Benefits**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Appealing salary of $90,000 - $110,000 (based on experience) + super + 17.5% leave loading
- Great Game of Business
- Refer a Friend program & rewards
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Further education & career planning benefits (including CPD allowance, internal mobility)
- We promote and recruit from within
- Mentoring opportunities - be mentored or be a mentor
- The opportunity to transfer across the company to fulfill your further career aspirations
- Fun team experiences inside and outside of work
- Opportunity for training in leadership and management - LIVE program & internal workshops in addition to external leadership traini