Operations Manager

INSPIRE- EMPOWER- MAKE A DIFERENCE

About our Company

At Happy Hearts our little people, families and educators are the Centre of everything we do

Our Services create a safe, inspiring and nurturing environment that allows children to begin their journey of self-discovery and exploration.

We have services located South and North Brisbane

We believe our people are the heart of everything we do.

As part of our leadership team, you'll play a critical role in shaping the quality, culture, and success of each Centre under your care.

Our core commitments include:

Child-Centred Care – Ensuring safety and wellbeing through strong supervision, smooth transitions, and robust safeguarding practices.

Relationships – Building real connections with families, Educators and Children and making our centres feel like home.

Empowered Teams – Supporting our educators through recognition, growth opportunities, and a respectful, collaborative workplace.

Inspired Learning – Designing innovative, hands-on environments that spark curiosity and promote holistic development.

Environment Matters – We take pride in creating clean, calm, and inspiring spaces that children and educators love coming into each day.

Continuous Growth – We're always evolving, and you'll be a key driver of quality improvement and Centre success.

The Role

As an Operations Manager, you'll lead and support approximately 5–6 centres. Key responsibilities include:

• Coaching and mentoring Centre Directors and their teams
• Overseeing centre performance across compliance, quality, family engagement, and financial outcomes
• Driving the delivery of exceptional education and care aligned with the NQS, EYLF, and Happy Hearts values
• Supporting centre openings and transitions
• Leading training and professional development initiatives
• Fostering a strong, collaborative team culture
• Building external relationships within the early childhood sector
• Regular travel to support centres across Queensland
• Setting and supporting managers to create and manage KPI incentives

What You Bring

• A minimum of 3–5 years in a leadership or multi-site role within early childhood education
• Diploma or Bachelor in Early Childhood Education (ACECQA approved)
• Current Working with Children Check and child protection training (or willingness to obtain)
• In-depth understanding of the NQF, EYLF, and compliance frameworks
• A proven track record of building strong teams and improving service outcomes
• Commercial awareness and ability to drive results while maintaining quality
• Excellent communication, relationship-building, and time-management skills
• Experience with Kidsoft, CCSS, and sector system requirements is an advantage

Relationships keep our hearts happy

Developing positive relationships within our centre community, local community and global community is at the centre of all we do at Happy Hearts. We care for our team and value your contributions.  Being part of our team means you will have access to Professional and Personal Development as well as our unique Wellbeing Program.

Wellbeing Program

At Happy Hearts, we value our Educators wellbeing and have created an initiative to support this. All of our Educators have access to our Wellbeing Program which you will have part of shaping the well being within our centres.

Required Qualifications & Desired Skills

· A Growth Mindset,

· A love of learning,

· Ability in developing and maintaining positive relationships with children families and colleagues,

· Suitable qualifications for the role,

· Understanding of the Early Years Learning Framework and National Quality Standards and the QKLG,

· Current Working With Children's Check - Blue Card,

· Knowledge of relevant legislative policies, standards and requirements.

The Perks

• Be part of a caring, value-driven organisation that truly supports its people
• Competitive salary based on your experience
• Significant childcare discounts for your family
• Ongoing professional development and mentoring
• Reward and recognition initiatives to celebrate your success
• KPI Incentives
• Uniforms paid for
• The opportunity to shape the future of early learning across Queensland

Our Values

Our values guide our practice and we use these to build a positive and heart centred team culture.

H.E.A.R.T.S

· HOLISTIC: We believe in a holistic approach to learning for children and adults. Everyone is unique and their skills, interests and abilities are honoured here at Happy Hearts.

· ENVIORNMENT: We acknowledge and understand the importance of the environment for all who engage in our program.  The environment we create is safe, homely, flexible, natural, inviting and is a third teacher within our program.

· AUTHENTICITY: "Today you are you, that is truer than true.  There is no one alive who is Youer than you." – Dr Seuss. We value and respect the individuality of each other, our children and families.  At Happy Hearts, everyone has a voice, we lead with kindness and everyone belongs.

· RELATIONSHIPS: From the moment we are born, human beings form relationships with others.  We understand the basic human need to connect with others and build positive, healthy, respectful relationships with each other, our children and families.

· TEAM WORK: Respecting and honouring each other as we strive towards a common vision of high-quality early learning is what we do.  We are not a team because we work together, we are a team because we respect, trust and care for each other.

· SUPPORT: We understand that we are only as strong as the support that surrounds us and therefore value our Happy Hearts team members, our Owners and our wider support networks. We continually strive for excellence and have the support we need to achieve this.

Lets Grow Together

At Happy Hearts Childcare, we're more than just educators—we're a community that believes in creating joyful, enriching experiences for every child, every day.

With a growing presence across Queensland, our centres are designed to nurture curiosity, build confidence, and celebrate each child's unique journey. We are proud to offer warm, welcoming environments that reflect the families and communities we serve.

We're now searching for an Operations Manager who shares our values and is ready to guide, mentor, and uplift a group of high-performing early learning centres across Queensland.

We can't wait to meet you

If you're a strong leader who thrives on making an impact, we'd love to hear from you.

At Happy Hearts Childcare, we're building something special—and we'd be proud to have you join our Happy Hearts community.

Please email Nabeel, our Approved Provider including your resume and cover letter.