HR People Business Partner

Shape the Future of Customer Experience with Probe CX

At Probe CX, we don’t just participate in the industry—we’re leading it.

As the largest BPO in the Southern Hemisphere, we’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better time to join us and make a real impact.

**Why Probe CX?**

We empower businesses to amplify their customer experience by blending human insight with technological excellence. Our portfolio of brands—Innovior, ConvAI, MicroSourcing, and Beepo—delivers comprehensive, end-to-end solutions that drive transformation for our clients. From intelligent automation and data-driven insights to offshore support, we provide the tools and resources to offer the best in digitally enabled CX.

**About the Role**

Proactively partnering with senior leaders across the Probe Group to provide expert assistance and guidance on a wide range of Human Resources policies, programs, and practices. Leveraging technical and professional expertise to deliver people-centric services that foster a constructive, high-performance culture, drive commercial growth, and achieve successful business outcomes.

**Key Responsibilities**:

- Analysing, prioritising and responding proactively to business unit needs related to People and providing feedback to management on recommendations for improvement
- Delivering operational support and guidance to business leaders, supervisors & employees on employee relations/counselling, performance management, job design, remuneration and benefits, organisational change management, recruitment, job evaluations, awards, compliance, health & safety, employee development and succession planning
- Researching issues and developing recommendations to resolve Line Management issues
- Monitoring the effectiveness of People services and continually looking for ways to improve
- Focusing on driving high performance and accountability for people initiatives / programs across the business
- Being a positive and proactive participant in national People initiatives and work in alignment with the business
- Providing a confidential and trusted channel for employee advice, queries, concerns and issues
- Undertaking site and national reporting as required

**About you**

You are curious, pragmatic and have a passion for being part of a great team. Your friends and colleagues would describe you as flexible, constructive, passionate, creative, resilient, open, professional, agile, confident, inquisitive and fun. You value teamwork through your open, consultative, supportive and confident communication and are a trusted partner at all levels of the organisation. You will have experience working in a large, multi-site organisation that changes quickly. The HR BP plays a vital role in supporting the business strategy & drive successful outcomes that minimise risk and maximum employee engagement and business success.

**Key Skills and Attributes Required**:

- Proven experience as an HR Business Partner or similar role, with a strong understanding of HR best practices and employment law.
- Exposure to and knowledge of a diverse range of HR specialities including learning & development, remuneration, industrial relations, recruitment, succession planning, resource planning and change management
- Experience in Workday is advantageous
- Exceptional interpersonal and communication skills, with the ability to influence and collaborate at all levels.
- Strong organizational and analytical abilities, capable of managing multiple priorities effectively.
- Experience in managing organisational change
- Demonstrated experience implementing new systems and developing policies to support the transition.

**Why Join Us?**
- Be part of a forward-thinking organization leading the way in CX and digital transformation.
- Work within a collaborative, people-focused environment that values diversity and innovation.
- Access professional development opportunities to advance your career.
- Make a tangible impact on both employee experience and organizational culture.