Support Officer

2 days ago

Castle Hill, Australia Anglicare Full time

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we provide strength, support, and strategy to enhance lives.

We’re a respected not-for-profit serving society’s most vulnerable for over 160 years, impacting 40,000+ lives annually. As a Support Officer in our Retirement Villages, you’ll enrich lives and strengthen communities with compassionate service.

Your opportunity

As our Support Officer, you’ll provide essential administrative, rostering/scheduling, and customer service support for our Retirement Village, ensuring smooth care delivery. Working _10:00am - 6:00pm_, you’ll support residents, families, and teams with efficiency and empathy.

With integrity and resilience, you will:
- Manage resident enquiries, onboarding, and documentation accurately.- Maintain and update resident information in Anglicare’s CRM systems.- Coordinate and communicate service schedules and rostering effectively.- Liaise with residents, families, care teams, and providers professionally.- Contribute to process improvements and uphold WHS standards.

What you’ll bring

You are a detail-oriented, service-driven professional with strong communication skills and a passion for supporting older Australians. You align with our values of integrity, justice, compassion, and excellence.

You will also need:
- Proficiency in CRM platforms (preferably Microsoft Dynamics 365)- Proven experience with rostering/scheduling within a CRM platform (Preferably Microsoft Dynamics 365)- Proven administrative experience in a busy environment.- Excellent written and verbal communication skills.- Ability to manage competing priorities under pressure.

Ideally, you will also have:
- Minimum 2 years’ experience in administration, scheduling, rostering- Experience in aged care or community services.- Familiarity with rostering and care coordination systems.

Why Anglicare?

We offer meaningful opportunities for the communities we support and our team. At Anglicare, enjoy security, stability, and a diverse, supportive community with career growth potential.

On top of that, here are some tangible benefits:
- Supportive work environment- Salary packaging to increase your take home pay- Ongoing professional development.- Exclusive discounts to over 400 retailers.- Employee Assistance Program and Fitness Passport.

Are you ready for a career that means more?
- To apply, click the ‘Apply’ button. All applicants will receive a response._
- Disclaimer: We do not accept unsolicited agency resumes and are not responsible for related fees._

Application Close Date: October 03, 2025

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