Administration Support Officer

headspace Castle Hill are looking for a dedicated **Administration Support Officer** to join the team

**The position available is**:

- **Ongoing full-time **(76 hours per fortnight)
- Based at headspace **Castle Hill**:

- **Working Monday to Friday **with occasional evening shifts
- **$28.01 p/h base rate + 10.5% Super + Tax-Free Salary Packaging**

**About the Opportunity**:
headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. headspace provides young people with the opportunity to seek help early. headspace brings together local health services under the one roof making it easier for young people and their families to find the information they need.

In this role, you will be responsible for being the first point of contact for inquiries, as well as providing a broad range of administrative support functions for the headspace Castle Hill team including:

- Providing day to day office assistance to the operations of headspace
- Providing a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors
- Making appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists
- Processing MBS claims and coordinating the Medicare billing and client booking system
- Performing duties as the main point of contact for the office for all administrative matters, and as otherwise specified by the Clinical & Operations Manager and/or the Clinical Practice Manager

**This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and youth.**

For more information about what it means to be an Administration Support Officer, please review the Position Description.

**About headspace and Flourish Australia**:
**Flourish Australia** has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:

- Essential:_
- **Possession of qualifications** in business management, administration, finance, or human resources
- **Minimum 3 years experience** in an administrative role, preferably within the community services sector
- Ability to demonstrate an in depth knowledge of allied health/medical practice management
- A clear understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system
- Proficiency in Microsoft Word, Excel and Powerpoint

You will be a caring and understanding individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to work in challenging situations. You will also be able to demonstrate a practical and optimistic approach and the ability to work effectively within a team environment as well as independently.

**About the Benefits**:
The successful applicant will join an organisation that **recognises and values its people** as demonstrated by:

- **Tax-Free Salary Packaging** available up to $15,900
- Generous leave provisions including **17.5% leave loading** and**2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave**:

- Family-friendly and **flexible working conditions**:

- Opportunities for **career progression, professional development and training** such as Mental Health First Aid and ASIST
- **Employee Assistance Program** for confidential wellbeing support
- Regular **supervision (reflective practice)**, ongoing 1:1 **mentoring**, strong **team support **and a **comprehensive induction **program
- **Inclusive initiatives** such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff