Level 2 Support Role

**Description**:
A well-established Managed IT Service Provider located in Sydney, supporting a range of diverse clients. With our client-base growing rapidly, we are growing our team in Castle Hill (NSW) to facilitate the increasing demand for locally-based engineers. Our business is fun, fast paced, and agile, where innovation and accountability are essential to the success of our growing team.

**The IT Support Technician (Level 2) Role**

The business requires a switched on, dynamic team player and technology genius to work alongside the technical and project teams based in Sydney to provide high quality technical support both remotely and face to face with our customers. The role responsibilities include:

- Represent the business in developing strong client relationships and fostering client growth
- Perform onsite troubleshooting, fault resolution, installations, upgrades and IT projects
- Provide remote support to customers
- Scheduled onsite visits to provide preventative maintenance to customers
- Engage with third party vendors to resolve issues that require vendor escalation
- Assemble and configure server and networking components for onsite implementation
- Provide remote after-hours support on a rotating roster

**What We Are Looking For?**
- A technician with previous experience in a similar role that takes pride in their work and ownership of their client’s and responsibilities
- Excellent written and verbal communication skills and ability to communicate with a diverse range of people in a warm, friendly, and helpful manner
- Independent, resilient, self-motivated, flexible with exceptional attention to detail
- Results driven with proven skills in problem solving, innovation and critical thinking
- Effective and efficient time management and organisational skills with the ability to prioritise client’s needs and deadlines
- A team player who can work collaboratively and follow complex instructions and processes
- Strong emotional intelligence and relationship building skills with key stakeholders
- A desire for professional growth and development
- Comprehensive experience working with and troubleshooting end-user workstation environments and Microsoft Office 365
- Complete experience working with and troubleshooting Windows Server environments
- Experience configuring devices using Apple iOS and Android mobile platforms
- Experience managing Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms
- Experience using virtualisation technologies as well as fundamentals in management of VMWare (or Hyper-V) virtual environments
- Experience deploying and troubleshooting backup and anti-virus technologies
- Experience managing networks, network hardware, networking concepts (TCP/IP, VPN, Routing, DNS, VLANs) and the ability to troubleshoot a variety of networking issues
- Experience troubleshooting and deploying next generation firewalls
- Experience troubleshooting wireless systems including end-user devices, access-points & wireless controllers
- CompTIA A+, CompTIA Network+, CCNA, Microsoft Certification(s) or equivalent(s)
- A current Australian driver's license

**Benefits**

Company provided laptop, mobile phone and tools

Paid vendor training and certification opportunities

Flexible working arrangement

This is a full-time role working with flexible working arrangements from our offices in Castle Hill and flexibility to work from home, or customers premises, the business offers a fantastic team environment with a supportive management team and career growth potential as we continue to expand nationally.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**: