Digital Interactions Agent

2 weeks ago

Parramatta, Australia St.George Full time

Located in Parramatta and flexibility to work from home
- Weekend work available
- Support St George and other Westpac Group brands

**How will I help?**

Our Digital Interactions Agents are responsible for creating memorable experiences for our customers throughout their digital journey. We use digital channels like instant messaging to help get our customers sorted. It’s fast. Secure. And you’ll be in the front line of our great service culture using the latest innovative tech. You will be responsible for creating memorable experiences for our customers throughout their digital journey. You’ll also get to engage with and manage customers who are not able to get to a branch. Plus, you’ll build great relationships along the way.

**What's in it for me?**
As a Digital Interactions Banker no two days are ever the same. As well as responding to customer enquiries for everyday banking, you’ll be delivering exceptional service day in day out. You’ll also let clients know about the best products and services for them - steering them to the right people and the right products. We also work on a rotating roster on a 7 days a week 8am to 8pm roster that rotates weekly. Rosters are planned 2 months in advanced.

**What do I need?**

Our vision is to be one of the world’s great service companies, so you’ll need previous customer service experience within the financial industry have existing knowledge on home loans, a proven track record in customer service, and good time management. An understanding of bank processes, systems and procedures would be a real advantage.

**What’s it like to work there?**
You will have access to a suite of online learning, training modules and career planning tools to grow with us.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

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