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Digital Product Manager

2 weeks ago

Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

Digital Product Manager (Payments & Finance)

  • Full-Time Temporary to November 2027
  • Salary Range $149,739 - $173,174pa + super
  • Location flexible across Revenue NSW offices with hybrid working

The Digital Product Manager for Payments & Financial Management will be responsible for the strategic development, implementation, and management of a digital payment & financial ledger system. This role involves collaborating with various stakeholders across departments within the Revenue NSW agency, Department of Customer Service, and end-users, to ensure the system meets the needs of all parties and complies with relevant regulations and standards. Additionally, the role includes overseeing payment collection processes and integrating the system with banking services.

Key Responsibilities

  • Product Vision and Strategy:
    Develop and communicate a clear vision and strategy for the digital payment & financial ledger system, aligning it with the Revenue NSW Aspire strategy
  • Defining and Tracking Key Success Metrics:
    Define and track key success metrics for the digital product, using data to measure performance and inform decision-making
  • Stakeholder Engagement:
    Engage with stakeholders to gather requirements, understand their needs, and ensure their input is incorporated into the product development process
  • User-Centric Design:
    Advocate for the needs of the end-users, ensuring the product is user-friendly, accessible, and meets their requirements
  • Backlog Management:
    Collaborate with the Product Owner and development team to prioritise and manage the product backlog, ensuring that the most valuable features are delivered first
  • Agile Development:
    Work closely with the Product Owner to advise the planning, sprint development ensuring timely delivery of high-quality features
  • Compliance and Standards:
    Ensure the product complies with relevant regulations, standards, and best practices, including data security and privacy requirements
  • Payment Collection:
    Partner with the operational leadership across implementation and management of payment collection processes, ensuring efficient and secure handling of transactions
  • Bank Integration:
    Coordinate the integration of the payment & financial ledger with banking services, facilitating seamless transactions and data exchange
  • Performance Monitoring:
    Monitor the performance of the digital payment financial ledger, using analytics and user feedback to drive continuous improvement
  • Training and Support:
    Coordinate with advisory and education team to develop training and support for end-users and stakeholders, ensuring they can effectively use the system

To be successful in this role you will demonstrate:

  • Strong understanding of agile development methodologies
  • Excellent communication and stakeholder management skills
  • Ability to translate complex requirements into actionable tasks
  • Knowledge of financial systems and government accounting principles
  • Familiarity with data security and privacy regulations
  • Experience with payment collection processes and banking integration

Preferred Qualifications:

  • Experience with tax systems or financial ledgers.
  • Certification in Product Management or Agile methodologies (e.g., CSPO, PMP).

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Further Information

To find ouyt more about this role including access to the role description, click 'apply'

For enquiries relating to the role, please contact

Closing Date: Monday 10am, 15th September 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or