Connectivity Technical Relations Manager

6 days ago

Sydney, Australia Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**In this Role, you’ll get to**:
**Internal Technical Response**
- Provide the first technical response and feedback to the local team for system connectivity related concerns
- Identify possible causes and take care of individual and/or basic issues
- Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed

**Partner Integrations / Technical Engagement Management**

**- ** Perform end to end testing with partner system connectivity.
- Provide API integration and testing support, both internally and externally
- Create and maintain accurate integration documentation for new integration, enhancement and migration
- Work with internal teams and partners to analyze/troubleshoot integration and operation issues
- Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner

**What you'll Need to Succeed**:

- Excellent communication skills in English, both written and oral.
- Great communicator with strong learning ability and desire to take ownership of the system
- Strong stakeholder management across both technical and commercial teams
- Be able to multitask, prioritize and escalate when needed.
- Experience in the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML).
- Internet Savvy

**What’s more?**
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon

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