Service Desk Analyst

2 days ago

Norwest Business Park, Australia Accucom Systems Integration Pty Ltd Full time

**Grow and develop alongside Accucom, developing Industry relevant skills and technologies**:

- **Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage**:

- **Norwest location**:

- **Previous MSP experience essential**

**Role Description**:
The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

**Responsibilities**:

- Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
- Engaging with clients in a professional manner in a clear and concise way.
- Following communication procedures and ensuring transparency throughout support / project process.
- Work with level 2+ engineers to resolve client issues in a timely and effective manner.
- Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
- Maintain accurate records of all support requests and resolutions in our ticketing system.
- Install, configure, and maintain infrastructure and cloud services for clients.
- Provide remote support and onsite support as required.
- Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

**Requirements**:

- 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
- A current working with Children check
- Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
- Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
- Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
- understanding of cloud technologies, including IaaS, and SaaS.
- Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

**Benefits**

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

  • Service Desk Analyst

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Global aerospace organisation is on the hunt for a Service Desk Analyst for an initial 6-month contract. **Your new company** Hays Technology have partnered with an industry leader in the aerospace field to appoint an experienced Service Desk Analyst to an initial 6-month contract, with view for permanency. **Your new role** As the Service Desk Analyst, you...

  • IT Service Desk Analyst

    1 week ago

    Osborne Park, Australia MedHealth Full time

    Company Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...

  • Service Desk Analyst

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...

  • Service Desk Analyst

    2 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Thriving aerospace firm on the hunt for an experienced Service Desk Analyst for an initial 6-month contract. **Your new company** Hays have partnered with a renowned aerospace engineering firm to appoint a Service Desk Analyst to an initial 6-month contract. With an astonishing global presence, and a good chance of this contract extending, this role will...

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Service Desks Analyst - 2 Year Contract - Government Organisation - CBD Location **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government...

  • Service Desk Analyst

    7 days ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Experienced Service Desk Support Analyst required for a Global Organisation. **Your new company** Hays is working with an industry leading Global Organisation based in Alexandria who have a requirement for an experienced Service Desk Analyst that has become available due to some internal changes. **Your new role** In this role you will be the first point...

  • Service Desk Analyst

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Service desk analyst, CBD location, WFH, $40-45ph+ Super **Your new company** This government organisation is based in the CBD and is currently seeking an IT service desk officer. You will be joining a vibrant and friendly team and be one of the key support points providing on-call and remote support for an MFA (Multi factor authentication) rollout. This is...

  • Service Desk Analyst

    2 weeks ago

    Sydney Central Business District, Australia Empire Careers Full time

    Contact Name : Shane Driver Contact Phone : 07 3231 1214 Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The...

  • Service Desk Analyst

    1 week ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $85000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking...