Customer Engagement Marketing Specialist

First Things First - What We Can Offer You - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - And a range of other fantastic benefits The Job You will collaborate cross-functionally to ensure messaging consistency, implement data-driven campaigns, and continuously refine marketing efforts through testing and analysis. Your ability to personalise customer experiences and leverage automation tools will be critical to driving long-term customer success and business growth. What You’ll Do- - Manage and implement monthly newsletters.Management of customer marketing database.- Manage bulk mailboxes and route incoming mail internally.- Manage promotional communications for our flagship event, Simprosium.- Support the development of a comprehensive lifecycle marketing strategy to improve customer retention and expansion.- Utilize key customer data from customer personas, preferences, and behaviour patterns to personalize and optimize marketing communications.- - Collaborate with cross-functional teams, including product, implementation, account management, sales, and customer support, to align marketing efforts and ensure consistent messaging throughout the customer journey.- Stay updated with industry trends, best practices, and emerging technologies in lifecycle marketing, and recommend innovative strategies to stay ahead of the competition.- Implement A/B tests, analyze results and identify opportunities to improve campaign performance.- Collaborate with the content and creative teams to develop compelling marketing collateral and assets tailored to different customer journey stages.- Produce weekly performance and subscribership reports to present to key stakeholders. What You’ll Bring- A minimum of 1-3 years experience in Hubspot.- Proven experience with lifecycle marketing, preferably in a B2B environment.- Basic understanding of HTML.- - Strong project management skills with the ability to manage multiple projects simultaneously.- Strong writing skills with close attention to grammar and spelling.- Data-oriented with strong analytical and problem-solving skills.- - Good communicator with the ability to work constructively with a diverse group of people, attitudes, and expectations.- Highly organized with excellent attention to detail.- Willingness to work global hours with our international offices.- A high degree of initiative, resourcefulness, personal responsibility and ownership. Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.. Visit to learn more about us and our values. - _Please note, no agencies will be accepted in the recruitment of this role._ Welcome - Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together About Us - Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at , , and .