Travel Content Specialist

**Travel Content Specialist**(**Job Number**:250001DO**)**

**Description**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**:
Showcase your digital expertise and creativity at RACQ as we launch an exciting new travel brand and strengthen our trusted RACQ Travel business. As the voice behind this new brand, you’ll shape informative, on-brand digital content that connects with our audience and sparks their next adventure. You’ll lead the way in maintaining consistency, accuracy, and quality across all RACQ Travel materials, upholding the standards our members trust. With your skills in digital marketing, content management systems, and web best practices, you’ll optimise product content to deliver seamless, inspiring experiences from the moment a traveller engages with us across any digital touchpoint.

**Key Responsibilities**:

- Create, coordinate, and optimise travel content across digital platforms to ensure it remains relevant and valuable to members
- Improve digital channels to deliver a seamless and engaging member experience
- Build strong collaborative relationships with our RACQ Travel team, to support the delivery of our Travel Deals eDM
- Partner with stakeholders to develop content briefs that align with business objectives
- Collaborate with key external partners to support the execution of marketing campaigns for our new travel brand
- Maintain effective relationships with the Marketing & Membership and Travel teams, external agencies, and stakeholders across the RACQ Group
- Initial 12-month contract, with a view to permanency

**About you**:

- Proven ability to craft engaging, accurate, and emotionally resonant copy across a range of corporate content, adhering to brand guidelines and audience segmentation.
- Strong understanding of digital communication principles, including interactive writing, web usability, content strategy, and content conversion goals.
- Solid knowledge of HTML/CSS, web frameworks, and demonstrated IT literacy, including familiarity with internet and e-commerce tools.
- Good grasp of SEO best practices and experience using graphic design tools such as Adobe Creative Cloud to enhance digital content.
- Excellent organisational skills with the ability to work independently or as part of a small, agile team, while effectively managing high-volume digital production.
- Advanced interpersonal skills to build and maintain strong relationships with stakeholders at all levels, ensuring alignment and resolving issues efficiently.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**#LI-Hybrid**

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113