Customer Service Representative
4 days ago
**Introduction**:
Start your journey as the initial touchpoint for our valued customers at HMPS and Propac.
We're searching for a dedicated Customer Service Representative who's eager to offer extraordinary service, resolve inquiries effectively, and delivering outstanding service to every customer interaction.
Applications will be accepted until close of business Friday, September 29th
**Description**:
As a customer service specialist, you'll be a crucial point of contact for our valued customers. Your responsibilities will include:
**Smoother Service Delivery**: Ensuring that our customers receive a seamless service experience that reflects our commitment to excellence.**Efficient Scheduling**: Booking service work and adjusting job schedules as necessary to accommodate changing requirements.**Prompt Communication**: Handling incoming calls, monitoring our shared mailbox, and taking appropriate actions to respond promptly and effectively.**Order Processing**: Processing customer purchase orders for equipment, coordinating shipping, installations, and commissioning processes.**Team Collaboration**: Supporting the wider National Customer Service Team by providing assistance and stepping in as needed, fostering a collaborative and unified approach.**Reporting**: Compiling daily, weekly, and monthly statistical reports as necessary to keep our processes transparent and effective.**Driving Improvement**: Playing an active role in championing and supporting continuous improvement initiatives within our National Service Centre.
**Skills and Experiences**:
**To excel in this role, you'll need**:
**Customer Interaction Expertise**: Utilise your experience to handle customer inquiries, schedule service calls, and effectively resolve issues, ensuring utmost satisfaction.**Effective Communication**: Employ your strong verbal and written communication skills to convey information clearly and establish strong rapport with customers.**Masterful Organisation**: Showcase your exceptional organisational skills to juggle multiple tasks, prioritise work effectively, and consistently meet deadlines.**Performance Excellence**: Leverage your track record in meeting key performance indicators (KPIs) to contribute to our team's success.-
**Relationship Building**: Employ your interpersonal prowess to forge positive relationships with both internal and external stakeholders.**Positive Customer-Centric Approach**: Contribute your enthusiastic and positive attitude to our customer service team, ensuring our commitment to delivering exceptional customer service
**About Us**: Since 1980, we've embarked on a journey that has propelled us to the forefront of the engineering industry. Today, we stand tall as a market-leading engineering powerhouse specialising in cutting-edge end-of-line factory automation. Our dedication has led us to become a prominent supplier of automation systems to food and beverage enterprises spanning Australia, New Zealand, and the global stage.
**Our Distinctive Identity**: With a workforce of over 90 skilled individuals and a network of multiple sites across Australia, we've cultivated an environment that thrives on delivering tailor-made, innovative solutions. We take immense pride in creating opportunities for all members of the HMPS Group, fostering growth, development, and success.
Join us as we continue to redefine engineering solutions. Your journey starts here.
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