Customer Service Representative

2 weeks ago

West Perth, Australia TSA Group Full time

Company Description

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

**Job Description**:
As a Customer Service Representative, you will answer inbound calls from customers, build rapport and provide outstanding customer service solutions. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues. Don’t worry - we will teach you everything

**Qualifications**:
**What you need to know**:

- Base Salary of $48,000 plus Super and a Monthly Incentive Structure
- Our customers need us around the clock, so this role works on a roster across Monday - Friday between 7am - 7:45pm (shifts are 7.6 hours)
- Once you pass probation, not only will your salary increase by $2,000 annually, you can choose to work from home on a hybrid model, and adopt a 9 day fortnight
- Located in our West Perth office, WFH 2 days per week after 3 months
- 5 weeks fully paid training
- Gain a Cert III in Business whilst you learn
- Permanent full time roles available from 26/01/23

**Why work with TSA?**
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

Additional Information
**So, who are you?**
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

**Learn more about us**
- Instagram: tsa_group_

  • Customer Service Representative

    6 days ago

    West Perth, Australia TSA Group Full time

    Company Description We’ve been providing customer experience solutions to some of Australia’s biggest brands for more than two decades, managing contact centre operations and Voyages Indigenous Tourism Australia is one our partners. Representing Voyages Indigenous Tourism Australia, you will be a brand ambassador who protects these rich cultural...

  • Customer Service Representative

    1 week ago

    West Perth, Australia TSA Group Full time

    Company Description **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. **What is in it for you?** - Chose to work or 9 or 10 day fortnight * - Work...

  • Customer Service Representative

    6 days ago

    West Perth, Australia TSA Group Full time

    Company Description **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. **What is in it for you?** - Chose to work or 9 or 10 day fortnight * - Work...

  • Customer Service Representative

    2 weeks ago

    West Perth, Australia VetPartners Full time

    **CUSTOMER SERVICE REPRESENTATIVE - WEST PERTH** Are you passionate about animals and love helping people? Vetpartners is looking for enthusiastic and experienced customer service professionals to join our friendly Central Reception team in our brand-new West Perth premises. This is a fantastic opportunity to be part of a supportive, animal-loving...

  • Customer Service Representative

    1 day ago

    West Perth, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Service Representative

    2 weeks ago

    West Tamworth, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

    We're on the lookout for talented individuals who are passionate about delivering exceptional customer experiences and sales results.About the RoleAs a Customer Service Representative, you will be responsible for providing outstanding service to our customers in-store. You will empower them by identifying their needs and providing solutions to transform...

  • Customer Service and Sales Representative

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. TSA is looking for passionate customer service professional to support one of...

  • Customer Service Representative

    1 week ago

    Perth, Western Australia beBee Opportunity Full time $40,000 - $60,000

    Customer Service RepresentativeWe are looking for enthusiastic and customer-focused individuals to join our team as a Customer Service Representative.Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our customers is positive and memorable.About the RoleThis is an exciting opportunity to work in...

  • Customer Service Representative

    2 weeks ago

    West Tamworth, New South Wales, Australia beBeeCustomerService Full time $43,200 - $76,800

    About the Role">We are seeking a Customer Service Representative to join our team.">This role is perfect for individuals who enjoy working in a fast-paced environment and providing excellent customer service.">You will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and working...

  • Customer Service Representative

    7 days ago

    Perth, Western Australia beBeeCustomerService Full time $50,000 - $75,000

    Customer Service RepresentativeWe are seeking an experienced customer service representative to join our team. The successful candidate will be responsible for providing excellent customer service and generating brand awareness.The ideal candidate will have a passion for customer service and sales, with excellent time management skills and the ability to...