Customer Service Representative

17 hours ago

West Perth, Australia TSA Group Full time

Company Description
**Company Description**

TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

**What is in it for you?**
- Chose to work or 9 or 10 day fortnight *
- Work in office for the first 3 months, then move to work from home 2 days per week *
- Gain a Cert III in Business, fully paid, completed during work hours
- Internal career progression
- 5 weeks of full paid training
- A supportive and vibrant culture
- _Applicable upon 3 month review_

**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

**What will a normal day look like?**

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls
- Confidently handle technology faults, complaints and trouble-shooting issues

**About you**

This is a full time role with no flexibility. The hours are Monday - Friday between 7am - 7pm and shifts are 7.6 hours.

**You must be located within the Perth CBD**

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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