Customer Service Representative

14 hours ago

Heidelberg West, Australia HMPS Propac Full time

**Introduction**:
We're searching for a dedicated Customer Service Representatives to join our team located in Heidelberg West and deliver outstanding service in every customer interaction.
**Description**:
As a Customer Service Representative, you'll be the first point of contact for our valued customers. Your responsibilities will include:

- Ensuring that our customers receive a seamless service experience that reflects our commitment to excellence.
- Booking service work and adjusting job schedules as necessary to accommodate changing requirements.
- Handling incoming calls, monitoring our shared mailbox, and taking appropriate actions to respond promptly and effectively.
- Processing customer purchase orders for equipment, coordinating shipping, installations, and commissioning processes.
- Supporting the wider National Customer Service Team by providing assistance and stepping in as needed, fostering a collaborative and unified approach.
- Compiling daily, weekly, and monthly statistical reports as necessary to keep our processes transparent and effective.
- Playing an active role in championing and supporting continuous improvement initiatives within our National Service Centre.
**Skills and Experiences**:
**To excel in this role, you'll need**:

- **Customer interaction experience**: Utilise your experience to handle customer inquiries, schedule service calls, and effectively resolve issues, ensuring utmost satisfaction.
- **Effective communication**: Employ your strong verbal and written communication skills to convey information clearly and establish strong rapport with customers.
- **Excellent organisation skills**: Showcase your exceptional organisational skills to juggle multiple tasks, prioritise work effectively, and consistently meet deadlines.
- **Performance excellence**: Experience in meeting key performance indicators (KPIs) to contribute to our team's success.
**Relationship building skills**: Employ your interpersonal prowess to forge positive relationships with both internal and external stakeholders.
- **Positive customer-centric approach**: Contribute your enthusiastic and positive attitude to our customer service team, ensuring our commitment to delivering exceptional customer service
Our company - Australia's leading machine builders
HMPS was founded in 1980 and has since grown to establish itself as a market leading engineering company specialising in end of line factory automation; supplying automation systems to food and beverage companies throughout Australia, New Zealand and around the world.
Propac Industrial as a brand of HMPS Propac, are leaders in Vertical Form Fill Seal (VFFS) technology, specialising in bagging systems with innovative pack styles including Edge Seal Stand Up bags, Re-closable Zipper, Vacuum and MAP, large format packs and liquid/pumpable food packaging.
With a workforce of 100 employees and multiple sites across Australia for HMPS Propac, we pride ourselves on our ability to deliver customised and innovative solutions, with a commitment to give all our people across HMPS Propac the best opportunities.
We are passionate about the professional development and training of our employees. If you’re excited about the inner workings of machines and have a burning desire to make them even better, we want to hear from you. Join us, and let's engineer the future together.

  • Customer Service Representative

    1 week ago

    Heidelberg West, Australia HMPS Full time

    **Introduction**: - As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - In...

  • Customer Service Representative

    6 days ago

    Heidelberg West, Australia HMPS Full time

    **Introduction**: - First point of contact for our valued customers, providing exceptional service, addressing inquiries and ensuring customer satisfaction - This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced manufacturing environment - Responsible for providing customer service excellence and...

  • Customer Service Representative

    13 hours ago

    Heidelberg West, Australia HMPS Full time

    **Introduction**: We are currently seeking a Customer Service - Outbound specialist with exceptional customer service skills to join our customer service team in Heidelberg, Victoria. You will be primarily responsible for contacting our existing customers to book in service work, build rapport with customers, other team members and contractors. We are...

  • Customer Service Representative

    1 week ago

    West Perth, Australia TSA Group Full time

    Company Description We’ve been providing customer experience solutions to some of Australia’s biggest brands for more than two decades, managing contact centre operations and Voyages Indigenous Tourism Australia is one our partners. Representing Voyages Indigenous Tourism Australia, you will be a brand ambassador who protects these rich cultural...

  • Customer Service Representative

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. **What is in it for you?** - Chose to work or 9 or 10 day fortnight * - Work...

  • Customer Service Representative

    13 hours ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavor to create...

  • Inbound Customer Service Agent

    6 days ago

    Heidelberg West, Victoria, Australia The Message Centre Full time $40,000 - $60,000 per year

    Introducing TMCTMC has a long and proud history (since 1974) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from trades people to small and large business, corporations or government agencies across almost every industry you can imagine.Our pitch - TMC is the...

  • Customer Service Representative

    2 days ago

    West Footscray, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Service

    3 days ago

    Heidelberg West, Australia Able Living Full time

    **Customer Service** **Heidelberg West, Melbourne VIC** **Full-Time | $60-65k + super + Saturday shifts at time and a half** **About Us** Able Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to advanced rehabilitation equipment, we’re passionate about helping people live more independently. Our...

  • Customer Service

    2 weeks ago

    Heidelberg West, Australia Sweet by Nature Full time

    **About the business and the role** Our team at Sweet by Nature create premium quality cakes and desserts with care and dedication. We are proud of our reputation as an industry leader in the Australian foodservice market. **Job tasks and responsibilities** Due to recent restructure and growth, we currently have the position for **Customer Service** at...