Sales Operations Manager

**About Zeller**

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.

As Sales Operations Manager at Zeller, you’ll be responsible for defining and optimising our sales, account management, and partnerships processes, procedures, operations, strategy, and funnel, to help accelerate our growth engine and streamline the day-to-day work of the wider commercial team.

Reporting to the Director of Growth, you will own every element of sales operations — target forecasting, reporting, process development and optimisation, commercial team performance analysis; onboarding; targets and incentive plans; process and operations development, improvement, and communication; and daily optimisation of our sales funnels, including deal and revenue funnel conversion rates.

Experience working with Hubspot is an essential requirement of this role.

**Role responsibilities**:
- Define and execute sales strategy (supporting Head of Sales) based upon individual and team performance, product roadmap, and GTM data / insight.
- Develop and deliver ongoing sales training / coaching and tooling / sales enablement assets.
- Implement regular sales operational checkpoints and meeting structures (including SKOs, weekly performance meetings, and recurring analysis of team / individual performance).
- Analyse and optimise performance of the full Zeller sales funnel and operational metrics, ensuring our CRM, lead qualification, management, pipeline hygiene and data is accurate. Deliver insights to continually improve sales performance.
- Identify product training and GTM requirements for new product / feature deployment to help our team sell Zeller’s new products more effectively.
- Support the growth team with readily accessible and trackable reporting, analytics and dashboards — including, but not limited to, funnel metrics, leads and deals, pipeline hygiene, and individual forecasts.
- Ensure operational excellence by generating and regularly delivering sales unit performance reports and forecasts, including profitability, revenue generation, sales insights, KPIs, and growth levers.
- Enhance sales units productivity with ongoing dev-ops, process improvement and simplification, sales automations and software developments; and ensure sales process adherence from team members. Identify and eliminate sales process bottlenecks and inconsistencies.
- Administrate all technical aspects of key sales systems (e.g. Hubspot, Aircall).
- Ensure sales team can readily access required information (sales collateral, battlecards, decks, and more) with neatly organised digital files, folders, SOP’s and policies.
- Collaborate with risk and compliance, customer success and product teams to develop and improve cross-functional operational architecture - including merchant onboarding, merchant support and go-to-market strategies.

**Your skills and experience**:
- Minimum 2 years of hands-on experience in sales (selling and closing deals), combined with 2 years of experience in a sales or growth enablement or operations role, with a demonstrable track record of success.
- Efficient project management skills, comfortable managing a variety of projects simultaneously.
- Proficient in Hubspot and other revenue / growth / sales software systems; adept at utilising technology to drive results.
- Enthusiastic, hard-working, professional, and ready to get your hands dirty in a fast-paced and agile environment.
- Very hands-on — not afraid to roll up your sleeves to manage, execute, and drive forward large and impactful programs / projects.
- A growth-oriented and analytical mindset to drive data-driven insights and decision-making.
- Confident presentation and communication skills — you're adept at managing discussion and driving decision making.
- Strong and precise communication skills to collaborate effectively with diverse teams.
- Excited to help strengthen the Zeller Sales team ahead of our next stage of growth.

**How we work**

Our team thrives on the energy of being together. While technology connects us virtually, we love the