IT Business Relationship Manager

APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.

**The Role**

Joining APM in a 12-months fixed term role, you will develop an understanding of their strategic vision, growth aspirations, challenges and needs, and be responsible for translating these into how D&T (Digital & Technology) can help enable these needs. You will facilitate the right connections between the customer group and D&T to bring the right technical capabilities to the table and ensure transparent updates on D&T performance across strategy, project delivery and operational support.

**In this role you will**:

- Facilitate portfolio, demand and prioritisation activities across the nominated customer group and D&T, to develop a customer specific, aligned, funded and well managed portfolio of projects and initiatives.
- Foster an understanding of business value and transformation that can be achieved through the implementation of technology and build digital / delivery awareness and literacy in the nominated customer group.
- Assist in the development of supporting change and communication activities to ensure rapid uptake and ongoing adoption of D&T products and services within the nominated customer group.
- Participate in the nominated customer group’s leadership forums to provide transparent reporting of progress against a portfolio of work and to foster two way and transparent discussions on the aspirations and challenges of both the customer group and D&T.

**Skills you’ll bring**
- Tertiary qualification in information technology, information management, business management or a related field
- Extensive leadership experience in dynamic and complex change environments, including influencing stakeholders, negotiating outcomes, breaking down organisational silos, problem solving, leading teams through change and dealing with ambiguity.
- Experience delivering and managing high quality client and vendor relationships in a complex geographically spread IT environment.
- Experience in developing strategies to improve customer experience, drive operational efficiencies, improve processes and generally adopt a spirit of continuous improvement.
- Strong financial skills, including the ability to collate, analyse and present both project and ongoing costs to stakeholders for approval.

**What's in it for you?**

Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.

You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.

Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.

You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.

**About APM Group**

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?**

For a confidential discussion, please call **Thisuri **on** 0419 471 730