Customer Relations Sales Consultant- Community Villages

**Customer Relations Sales Consultant
- Community Villages | Illawarra/ Regionally based with travel to all Warrigal locations**

Most of us want to know we’re doing work that matters. But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.

At Warrigal, you’ll get to swap the hustle for a career with purpose. One that makes a positive difference to the lives of older people and their families.

For us, there’s no greater honour. When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve. We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.

No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it’s passed down from generation to generation.

**The opportunity**

The Customer Relations team is the first welcoming point for those interested in Warrigal’s services. In this sales-focused role, you’ll engage with prospective customers and their families, helping them understand their options, offering tailored solutions, and guiding them through a smooth transition into our care. Your efforts will drive both new customer growth and support for existing customers, ensuring a seamless journey and maximising occupancy for Warrigal.

You’ll provide key financial and sales support to internal teams, helping families make informed decisions and ensuring a positive, reassuring experience at every stage. Working closely with the team, you’ll contribute to Warrigal’s vision of a world where older people feel Known, Loved, and Connected.

Additionally, you’ll play a role in achieving team sales targets, improving processes, and occasionally traveling to other locations or events. With flexibility to engage outside of standard business hours, you’ll have the opportunity to connect with our community in meaningful ways.

**The benefits**
- Hourly rate - $48.94 + packaging benefits + super
- Not For Profit salary packaging benefits - pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social and financial support via the LifeWorks app

**The requirements | What it takes to do this work**

**Essential**:

- Proven ability to achieve or exceed occupancy targets in a village or similar setting.
- Strong commitment to delivering exceptional customer service and building lasting relationships with residents and their families.
- In-depth knowledge of the Aged Care Act 1997 and NSW Retirement Villages Act 1999, with particular expertise in negotiations and eligibility requirements.
- Substantial experience in a sales-focused role or a similar capacity.
- Flexible, positive attitude with the ability to adapt to changing circumstances.
- Customer-focused mindset with a passion for exceeding expectations.
- Self-driven, solution-oriented, and goal-focused.
- Excellent written and verbal communication skills, with strong interpersonal abilities.
- Strong alignment with Warrigal’s core values of innovation, respect, compassion, and integrity.
- Genuine empathy for older people, paired with a friendly and approachable demeanour.
- Ability to work independently and collaborate effectively within a team.
- Proficiency in Microsoft Office and Customer Relationship Management (CRM) systems.
- A valid NSW driver’s license.

**Desirable**:

- Relevant qualifications in business, sales, or related fields (e.g., Tertiary, Degree, or Diploma).
- Experience in real estate, human services, or non-profit sectors.

**What our people love about working here**:
**A supportive, passionate culture**: It’s a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at - every day.

**Leaders who value you**: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued - every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

**Time for a life that matters**: We want you to feel part of our community, to have a place to belong, while respecting your life outside work. You’ll have the flexibility to fit work around your needs, take career breaks and purchase extra leave to make time for the people, places and life that matters to you.

**One team, united in our purpose**: We support older people to have great lives. We put older people first in e