Customer Relations Manager

6 days ago

Albion Park Rail, Australia Warrigal Full time

**Hourly Rate**: $50.88 - $76.35
- Award winning organisation
- Leadership position
- Competitive pay and Not for Profit salary packaging

**About the role**:
Representing Warrigal’s front door, the Customer Relations team is integral to supporting prospective customers to enter services with Warrigal.
You will provide leadership, direction and coordination of staff within the Customer Relations Team to maximise revenue opportunities, working with services to achieve organisational and individual customer relations KPI’s. This role delivers operational & strategic input into customer engagement, as well as improving the customer experience and transitional journey from a customer service perspective.
**To be successful you will need**:

- Relevant business qualifications and/or equivalent experience in a customer relations, sales based or similar role
- Excellent written & verbal communication with strong interpersonal skills with the ability to engage with older people
- Customer centric with a commitment to providing exceptional customer service
- The ability to deliver Key Performance Indicators linked to occupancy, conversion rates, time, revenue/s and internal and external customer service survey feedback.
- Experience using computerised revenue, debtors and funding systems
- Demonstrated proficiency in computer software (including Microsoft office) with an understanding of Customer Relationship Management (CRM) systems
- Proven experience in managing and delivering strategic projects including developing project plans and reporting frameworks within agreed timeframes.
- A comprehensive understanding of the Aged Care Act 1997 and NSW Retirement Villages Act 1999, Regulations (as it applies to negotiations and eligibility) in order to carry out responsibilities.
- Work both autonomously and in a team environment
- Ability to work under pressure and meet strict deadlines
- Current NSW driver’s license

**Benefits to you**:

- Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each FBT year
- Commitment to on-going professional and career development opportunities
- Flexible working arrangements
- Career break schemes and purchased leave
- Get Healthy at Work program
- An intentional workplace culture, working with inspiring people who have passion and heart

**About Warrigal**:
Our workplace culture, what we call ‘The Warrigal Way’, is very important to us. We have a very approachable and supportive team, whether it’s our executive leaders, managers, or any one of our care home staff or volunteers, we support each other to bring the best possible outcomes for our residents and customers. We believe older people should have the opportunity to be themselves, be happy, connected and live great lives. Providing outstanding support and services for older people, that’s our story.

**Job Types**: Full-time, Permanent

**Salary**: $50.88 - $76.35 per hour

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