Community Village Sales Coordinator

Strategic Innovation and Development | Administration
- Great Culture and On-boarding Process
- Proud winner of the 2024 Illawarra Business Awards for Excellence in Culture, Excellence in Large Business, and Business of the Year
- Location: Albion Park Rail with travel to all Warrigal locations
- NFP salary packaging benefits - pay less tax, bank more (up to $18,550 pa tax free)
- **Hourly rate: $52.40- $58.23** + NFP benefits

**The role**:
The Village Sales Coordinator is a key player in promoting the sales of independent living units (ILUs) and other accommodation options within Warrigal’s retirement villages. This role is essential for reaching our occupancy and sales goals, ensuring that prospective residents enjoy a positive and informed experience from their very first contact through to settlement and move-in.

You’ll work closely with our dedicated customer relations and aged care teams to create seamless transitions for residents into their new homes, all while upholding the high standards of service and care that define Warrigal.

In this results-driven position, you will actively engage with both prospective and existing customers looking to transition through our services. You’ll also have the opportunity to develop and implement Customer Relations strategies that align with Warrigal’s Strategic Plan. Leading and mentoring a team of Customer Relations Consultants, you’ll inspire them to achieve team goals and occupancy targets under the guidance of the Customer Relations Manager.

Based in either the Illawarra or Southern region, this role will require regular travel to other Warrigal sites and events essential for your success. There may also be times when you’ll be needed to provide service outside of core business hours.

**To be successful you will need**:

- Proven ability to achieve or exceed occupancy targets in a village or similar environment.
- Experienced in mentoring and leading sales consultants to reach their sales goals and deliver outstanding results.
- Dedicated to providing exceptional customer service and building lasting relationships with residents and their families.
- Strong understanding of the Aged Care Act 1997 and the NSW Retirement Villages Act 1999, particularly regarding negotiations and eligibility requirements.
- Substantial experience in a sales-focused or related role.
- Known for professionalism and consistently high performance.
- Flexible and positive attitude, with the ability to adapt to change and inspire team dynamics.
- Customer-focused mindset with a commitment to exceeding expectations.
- Self-motivated and solutions-oriented, driven to achieve success.
- Excellent written and verbal communication skills, along with strong interpersonal abilities.
- Ability to work independently as well as collaboratively within a team.
- Proficient in Microsoft Office and Customer Relationship Management (CRM) systems.
- Current NSW driver’s license.

**Desirable**:

- Relevant business and/or sales qualifications - Tertiary, Degree, Diploma etc
- A background in real estate, human services or non-profit environments

**Benefits to you**:

- Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each FBT year
- Commitment to on-going professional and career development opportunities
- Flexible working arrangements
- Career break schemes and purchased leave
- Get Healthy at Work program
- An intentional workplace culture, working with inspiring people who have passion and heart

**About Us**:
Our workplace culture, what we call **The Warrigal Way -** is very important to us. We have a very approachable and supportive team, whether it’s our executive leaders, managers, or any one of our care home staff or volunteers, we support each other to bring the best possible outcomes for our residents. We believe older people should have the opportunity to be themselves, be happy, connected and live great lives. Providing outstanding support and services for our ageing communities, that’s our story.