Community Village Sales Coordinator

Strategic Innovation and Development | Administration

**Community Village Sales Coordinator | Albion Park Rail, moving to Oak Flats in 2025**

Most of us want to know we’re doing work that matters. But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.

At Warrigal, you’ll get to swap the hustle for a career with purpose. One that makes a positive difference to the lives of older people and their families.

For us, there’s no greater honour. When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve. We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.

No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it’s passed down from generation to generation.

**The opportunity | A role with purpose**

The Village Sales Coordinator is a key player in promoting the sales of independent living units (ILUs) and other accommodation options within Warrigal’s retirement villages. This role is essential for reaching our occupancy and sales goals, ensuring that prospective residents enjoy a positive and informed experience from their very first contact through to settlement and move-in.

You’ll work closely with our dedicated customer relations and aged care teams to create seamless transitions for residents into their new homes, all while upholding the high standards of service and care that define Warrigal.

In this results-driven position, you will actively engage with both prospective and existing customers looking to transition through our services. You’ll also have the opportunity to develop and implement Customer Relations strategies that align with Warrigal’s Strategic Plan. Leading and mentoring a team of Customer Relations Consultants, you’ll inspire them to achieve team goals and occupancy targets under the guidance of the Customer Relations Manager.

Based in either the Illawarra or Southern region, this role will require regular travel to other Warrigal sites and events essential for your success. There may also be times when you’ll be needed to provide service outside of core business hours.

**The benefits | Recognising your value**
- Hourly rate - $52.40- $58.23 - negotiable on experience + packaging benefits + super
- Not For Profit salary packaging benefits - pay up to $18,550 less tax per year, meaning more money for you
- Flexible working - career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development opportunities
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social and financial support via the LifeWorks app

**The requirements | What it takes to do this work**

**Essential**:

- Proven ability to achieve or exceed occupancy targets in a village or similar environment.
- Experienced in mentoring and leading sales consultants to reach their sales goals and deliver outstanding results.
- Dedicated to providing exceptional customer service and building lasting relationships with residents and their families.
- Strong understanding of the Aged Care Act 1997 and the NSW Retirement Villages Act 1999, particularly regarding negotiations and eligibility requirements.
- Substantial experience in a sales-focused or related role.
- Known for professionalism and consistently high performance.
- Flexible and positive attitude, with the ability to adapt to change and inspire team dynamics.
- Customer-focused mindset with a commitment to exceeding expectations.
- Self-motivated and solutions-oriented, driven to achieve success.
- Excellent written and verbal communication skills, along with strong interpersonal abilities.
- Ability to work independently as well as collaboratively within a team.
- Proficient in Microsoft Office and Customer Relationship Management (CRM) systems.
- Current NSW driver’s license.

**Desirable**:

- Relevant business and/or sales qualifications - Tertiary, Degree, Diploma etc
- A background in real estate, human services or non-profit environments

**What our people love about working here**:
**A supportive, passionate culture**: It’s a community filled with inspiring, big-hearted people. We back each other, listen without judgement and lead with kindness, respect and unwavering support - for our customers, residents and each other. This is encouraged from the top down and worked hard at - every day.

**Leaders who value you**: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued - every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

**Time for a li