Assistant Social Media Officer

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 74232

**Assistant Social Media Officer**

**Location - Parramatta with access to hybrid work arrangement**

**Employment type - Temporary full-time for up to 12 months, commencing on 1 July 2025 (35 hours per week)**

**Salary - $97,027.00 pa - $107,059.00 pa, plus employer's contribution to superannuation and annual leave loading**

**Your role**

The Assistant Social Media Officer is a new role at the Department of Communities and Justice. The primary purpose of the role is to assist with community management across DCJ social channels, and wider social listening, to create a well informed and engaged social media community.

**What you’ll do**

The Social Media team are passionate about delivering impactful content that informs and engages the NSW community. The team works in a collaborative and purpose driven environment of transparency, accessibility, and service to the public. We foster a culture where everyone feels heard and valued.
- Take charge of the community management of DCJ’s five social media channels (Facebook, Instagram, LinkedIn, X and TikTok), including moderation and preparing responses to comments, to create an exceptional audience experience and mitigate any potential reputational risks.
- Coordinate and manage the social listening tool to ensure the Social Media team is aware of community needs, emerging issues and can respond promptly.
- Assist with the development and implementation of delivering social media policy and safety sessions to DCJ staff.
- Gather and collate information for and prepare documentation and reports on social media performance to stakeholders, as well as make recommendations for improvement.
- Coordinate and manage social content, link shortening and group inbox management.

**What we’re looking for**
- Has tech and tools know how, currently using a social listening tool and knows how to configure to filter out noise, track the right keywords and deliver clear actionable insights
- Is a master of tone and language with previous experience in Community Management and moderation. They can craft responses that are timely, empathetic, and consistent with NSW government tone of voice and values.
- Has Tertiary qualifications in relevant field and/or equivalent knowledge, skills, and experience with demonstrated commitment to ongoing professional development.
- Stakeholder management skills and ability to consult and liaise with people at all levels of the department.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**

Describe your experience with social listening tools and Community Management in a professional capacity. Outline your approach to responding to users and list an example of any previous experience with managing an online crisis.

**Targeted Question 2**

Why do you want to work for the Department of Communities and Justice.

**Applications close**Monday, 19 May 2025 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_The Welcome Experience_**:
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.