Guest Service Agent

4 days ago

Surry Hills, Australia La Vie Hotels and Resorts Full time

At La Vie Hotels & Resorts we are searching for talent who are dynamic, confident and ambitious, people who excel in their role and strive to deliver exceptional service for our guests.

Join us as Guest Servcies Agent at **202 Elizabeth Hotel**. Positioned in the trendy, central hub of Surry Hills and just a short stroll from the bustling Sydney retail mecca of Oxford Street and the exotic culinary delights of Surry Hill's Crown Street.

**What's on offer**:

- Flexible hours for a work-life balance.
- Close to Train & Buses
- Competitive Hourly Rate

**Benefits**
- Employee accommodation discounts
- Employee dining discounts
- Training and development

**About the role**:
We are currently seeking a customer-oriented individual to join our team as a Front Desk Guest Services Agent. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is as comfortable and enjoyable as possible.

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate billing and payment processing
- Handle guest inquiries and resolve any issues or complaints in a timely and efficient manner
- Provide information about hotel amenities, services, and local attractions
- Coordinate with housekeeping and maintenance to ensure guest rooms are ready for check-in
- Manage guest reservations

**Requirements**:

- 1+ year of experience in hospitality or customer service
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and hotel PMS
- Ability to work a flexible schedule, including weekends and public holidays
- Strong attention to detail and ability to multitask in a fast-paced environment

**About us**:
La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients’ real estate objectives within Hospitality. We are the region’s leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $24.76 - $37.14 per hour

**Benefits**:

- Employee discount

Schedule:

- Rotating roster
- Weekend availability

**Experience**:

- Front desk (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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