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Central Reservations Team Leader I Applejack

3 weeks ago

Surry Hills, Australia Applejack Hospitality Full time

Join a renowned hospitality company dedicated to creating exceptional guest experiences across six exquisite venues. With a commitment to luxury, impeccable service, and attention to detail, we invite you to embark on a rewarding journey where your leadership skills can make a significant impact.
- Bringing people together to share moments and make memories is at the core of what Applejack believes builds a city and ignites its culture. We want to create a thriving hospitality community and showcase to the world the incredible talent, passion and culture that Sydney has to offer. Producing an amazing offering and service for our guests, but also making our company a great place to work for all our people._

Applejack Hospitality runs some of Sydney's finest bars and restaurants. These include;
- The Botanist, Kirribilli
- The Butler, Potts Point
- SoCal Sydney, Neutral Bay
- The Forresters, Surry Hills
- Bopp & Tone, Sydney CBD
- Hesters, CBD
- Junes Shoppe, CBD
- RAFI, North Sydney

We are seeking a highly motivated and experienced Central Reservations Team Leader to oversee the reservation operations for our six prestigious venues. As the team leader, you will play a vital role in ensuring seamless reservation processes, delivering outstanding customer service, and maximising guest satisfaction. If you are a natural leader with a passion for the hospitality industry, we invite you to join our dynamic team.

**Responsibilities**
- Lead and inspire a team of reservation agents across our six venues, providing guidance, support, and training to ensure exceptional service delivery.
- Monitor team performance, set clear objectives, and provide ongoing coaching and feedback to drive individual and team success.
- Collaborate closely with venue managers to optimise reservation processes, maximise occupancy, and streamline operations.
- Develop and implement strategies to enhance guest satisfaction, improve efficiency, and drive revenue growth.
- Maintain a deep understanding of the company's offerings, policies, and procedures to provide accurate information and personalised guest recommendations.
- Ensure compliance with industry standards, data privacy regulations, and company policies.
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and a customer-centric mindset.

**Requirements**:

- Proven experience in a leadership role within central reservations or a restaurant environment.
- Strong understanding of reservation systems and hotel management software.
- Excellent organisational and communication skills, with exceptional attention to detail.
- Demonstrated ability to manage and motivate a team, driving performance and achieving targets.
- Results-oriented mindset with the ability to analyse data, identify trends, and implement strategies for continuous improvement.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Knowledge of revenue management principles and practices is highly desirable.

**Benefits & Rewards**
- Join a reputable business with a fantastic loyal customer base
- Great pay rates and salary packages + bonuses + rewards, and benefits
- FREE Higher education and training courses - HR, Marketing, Business Commerce + Many more
- Regular social evenings, award nights and events
- Access to health and well-being resources and activities
- Flexible Roster
- Paid overtime and additional leave/time off.
- Excellent team culture & environment and the chance to be a true asset to this great team of hospitality professionals
- The opportunity to get in with a successful and growing business with a next-level reputation