Reservations Agent

3 hours ago

Surry Hills NSW, Australia Fink Group Full time $60,000 - $80,000 per year
  • Join one of Australia's best restaurant group with five hatted restaurants
  • Fantastic working culture - a welcoming, supportive and professional team.
  • A group focused on excellence and the success of our individuals.

About Fink

Fink is a family-owned company with strong values built on Quality, Excellence, Integrity, Innovation, and, of course, Family. Fink has successfully operated hotels, restaurants, theatres, and bars for more than five decades. With an unrivalled reputation for presenting excellence and passion in the Australian dining scene, this is a quality-driven business that offers a breadth of dining experiences. The Fink portfolio is united by a common vision of excellence in hospitality and service.

Who we are

By joining our team, you will become a part of one of the country's leading restaurant groups, Fink. Offering attractive staff benefits, competitive salary, and opportunities for development and career progression, Fink is a well-established, stable employer, with a passion for discovering, training, and championing emerging talent within the hospitality industry.

Position Available

Full- time Reservations Agent – Must be available across the entire week, including weekends, on a rotating roster.

The Role

Based at Fink Head Office in Surry Hills, you will be responsible for coordinating reservations across four of our restaurants, managing queries and requests via phone and email. Your goal will be to maximise bookings while providing the highest level of guest service and ensuring accurate inputting and processing of all reservation information.

What we are looking for

  • Minimum of 2 years' experience in a similar role
  • Previous experience with SevenRooms is an advantage
  • A supreme guest focus and solution-driven approach
  • Ability to manage reservation queries of varying complexity across multiple venues
  • Excellent verbal and written communication skills
  • Outstanding organizational and time management skills
  • Ability to work well in a fast-paced environment with high work volume
  • Professionalism at all times through personal presentation and interpersonal skills
  • Attention to detail with a sense of urgency
  • Skilled in establishing rapport with guests
  • A team player who contributes to and assists co-workers without prompting
  • Strong administration skills and high-level knowledge of Microsoft Office
  • Sound understanding of the restaurant industry
  • Full Australian working rights

The Benefits

  • Supportive and collaborative work environment
  • Staff dining discounts - 25% at all Fink-owned restaurants
  • Great office culture - very friendly and welcoming
  • Fink Staff Benefits Program providing access to outstanding benefits and discounts

Please apply with your CV along with a Cover Letter explaining why you think you're right to this position.

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